A Metrolink customer is touching a smart reader at a station.
You can get contactless tickets with the Metrolink App.You are very close to anywhere in Southern California.It is quick, easy and best of all, you only have to touch your phone to ride.
If your company participates in the program, please check with your employee transportation coordinator.
Mobile ticketing can be used on all Metrolink trains, connecting bus operators, Metro Rail and Amtrak trains through the Rail 2 Rail program.
Free transfers to Metro Rail will be possible with mobile ticketing.Metrolink and Metro have collaborated on a solution to allow for mobile tickets.You can use the Metrolink App at the gate scans.
Please show your mobile ticket to the bus operator for inspection.A paper ticket is the same as a mobile ticket.
Before boarding Metrolink, you should have your mobile ticket activated.Your ticket wallet is where your tickets will be found.There is a tab on the home screen of the Metrolink App.For the duration of your trip, tickets remain active.To change the colors of the ticket screen, simply show it to the fare enforcement personnel.Monthly, 7-Day and Weekend Day Passes are required prior to boarding.
Yes.Employers in the Corporate Partner Program are already using mobile ticketing.If your company participates in the program, please check with your employee transportation coordinators.
Fare enforcement personnel will inspect mobile tickets visually by checking the bar ticket screen on your device, or by asking to see the barcode on the ticket.You can show the barcode to the personnel.
If you have technical problems or errors, please email us or call our call center.All requests should include your Application Identifier.This can be found in the application.
You can download the Metrolink App for free.Mobile service providers have their own prices for data usage.Metrolink is not responsible for any mobile carrier data charges that a customer incurs as a result of purchasing a mobile ticket.
Metrolink has a no refunds policy, but exceptions are granted under certain circumstances, see metrolinktrains.com/customer-service/refunds for the complete policy.
You can have multiple tickets on a device.You need to make sure that every member of your party has a ticket.
All mobile tickets have receipt available through email.Receipts will be sent to the email address associated with the account.Clicking the "Actions" button on a purchased ticket will allow you to resend a receipt.
After the date of purchase, one-way, Round-trip, and Weekend Day Passes are no longer valid.The 7-Day Pass will end at 3:00am after seven days of purchase.The Monthly Pass will end on the last day of the month.
Mobile tickets don't need phone service to be displayed, but they do need service for purchase.If you are going to connect to a Metrolink train, you need to purchase a ticket.You can still display purchased tickets if you lose cell phone service after boarding the train.You won't be able to make purchases or make changes until your phone service is restored.
While riding Metrolink, you are responsible for keeping your device charged.If your device is malfunctioning, you must pay the one-way cash fare.If your battery will not last the duration of your trip on Metrolink, we recommend you purchase a paper ticket from a ticket vending machine.
The tickets will only be available through the Metrolink App.Several advanced features of the Metrolink App are not supported in the Passbook.
The Metrolink App holds your tickets.Log into the Metrolink App to access your tickets once you get another device.
Metrolink has a variety of fares, including One-Way, Round-Trip, 7-Day Pass, Weekend Day Pass and Monthly Passes.Students/youth, senior/disabled/Medicare, and military are eligible for the standard discounts.
Customers will not be able to purchase more than one 7-Day or Monthly Pass at a time.A security feature is built into the app.