If your In-Home Display stops working, it won't affect your smart meter, and won't cut off the energy supply to your home. If your In-Home Display screen is blank, it could be that it's run out of power. Plug it back in to recharge it, and press the round flat button on the back to restart it.
Can I get a new IHD for my smart meter?
Do I get an IHD with my smart meter installation with So Energy? Yes! If you get a smart meter installed with us, you will be provided with a handy IHD to get all the useful information mentioned above. We install two types of IHD called Chameleon and Geo.Jul 2, 2021
Can I buy a replacement IHD?
We'll send you a new IHD if: Your IHD has stopped working - we'll replace it for free. We'll ask you to return your broken IHD, so we can send you a new one.
Can I get a replacement smart meter display?
Can I still get one? If you didn't want an in-home display, but have changed your mind, you're still entitled to receive one at no extra cost for up to 12 months after your smart meter installation date. Just contact your energy supplier and they will provide one.
How do I pair my IHD smart meter?
- Press Menu/OK to bring up the menu.
- Press the forward Arrow until you see Settings [OK]
- Menu/OK to select Settings.
- Press the forward Arrow until you see Switch on Wi-Fi and press Menu/OK.
- Press the forward Arrow until you see Join Network and press Menu/OK.
How do I reset my smart meter monitor?
To reset it it turn it right off by holding down the power button for 10 seconds and then power it back on again, it should work.
Why has my smart meter stopped sending readings?
If your smart meter stops communicating readings to us, this is usually because of poor meter signal. Your meter may also be obstructed by an object, like a ladder for instance. You can check your latest monthly bill to see if your smart meter is still sending us readings.
How do I connect my smart meter to display?
It usually takes about three hours. Press and hold the power button on the back of your smart meter display to turn it on. To turn it off, press and hold the same button for five seconds. Each time you turn the smart meter display on, it will show 'Welcome to IHD2' then 'Attempting to pair'.
Are British Gas smart meters SMETS2?
British gas smart meter compatibility: Are they SMETS2? British Gas is currently rolling out SMETS2 smart meters, the second generation of smart meters. If you have a smart meter that was installed prior to Summer 2019, it is most likely a first-generation smart meter.
What type of smart meter do British Gas install?
SMETS1 smart meters
How do I know if my smart meter is SMETS1 or SMETS2 British Gas?
In SMETS2, the communications hubs all look similar in that they're big, square boxes that should sit on top of the electricity meter and will have a number of barcodes on them.Oct 6, 2018