Curology does not accept or process returns or exchanges. We do not accept any returned bottles, cleansers or moisturizers in exchange for a refund nor can they be exchanged for an alternate formula.
How do I cancel a Curology order?
- Log into your Curology account.
- Go to your payment page under the dropdown menu.
- Click on 'I want to cancel' at the bottom of the page.
- Complete the follow up questions.
- Provide a reason for cancelling.
- Confirm the cancellation.
Can you cancel Curology right after free trial?
Curology provides a thirty-day free trial period that may be canceled. At any time if the user is dissatisfied with the service. When the trial period expires. Customized medication deliveries are made depending on the chosen subscription plan.
Can I cancel a shipment from Curology?
A shipment that has already been purchased cannot be cancelled. Once it is purchased it is sent to our lab to be formulated. Because of this please adjust your shipments or cancel your account 2 business days ahead of a new shipment to ensure these changes can be applied in time.
Can I cancel Curology and get a refund?
You must contact hello@curology.com to cancel your subscription and request a refund at any time on or before the 90th day after the completion of your treatment plan, including the day the consultation is completed. Returning patients signing up for our service again are not eligible for a refund.
How long does the free trial of Curology last?
30-day
Is Curology free trial free?
Curology offers a 30-day free trial for new users. You can get their formulas for free, but you need to pay $4.95 for shipping and handling and, if needed, the taxes. Curology doesn't offer any gift cards or coupons at the moment.