If for any reason you are not completely satisfied with the products purchased from M·A·C Cosmetics Online (either online or in a M·A·C Store using our Artist-assisted in-store app), you may return the unused portion for exchange or refund (we'll even pay for the return shipping fee).
How long do you have to return Mac products?
You have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple.
How do I return a MAC item?
- CALL US. Please Message Us or call us at 1-800-588-0070. Our Online Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address. ...
- PRINT IT. Print the label from your email.
- PACK IT. Carefully pack items into the box. ...
- SHIP IT.
Does Mac accept used returns?
Can You Exchange MAC Products? MAC doesn't allow product exchanges, but you have the option of receiving store credit and placing a new order. You can get store credit for products for which you don't have a receipt as well.