If your phone has physical damage, like a cracked screen or missing buttons, you can't turn it in.
Can I upgrade my iPhone if it's cracked?
My current iPhone is damaged. Can I still upgrade to a new iPhone? Yes. If you upgrade online, you may be charged an incident fee after your iPhone is received and assessed for damage.
Are cracked phones eligible for trade in?
The carrier notes that users can trade in their "cracked, broken" or water damaged phones — including ones that no longer turn on. The trade-in can be applied toward a new 5G device, like an iPhone 12, iPhone 12 Pro, or Samsung Galaxy S21.Mar 31, 2021
Can I still get an upgrade if my phone is cracked?
Answer: A: Answer: A: Whatever your trade in is worth is what they will give you. You'll get significantly less on a device that has a broken screen.Jan 4, 2019
Can I trade in a phone thats cracked?
Can you trade in an iPhone with a cracked screen? Yes, if the phone screen has physical LCD damage like chips, cracks, scratches, or dents you can sell for a good amount.