If it's too big, too bright, or just not you, we're happy to help you return or exchange your purchase. ... Keep an eye on your order from purchase to delivery, change or cancel it, or get a price adjustment.
Can Gap Factory be returned to Gap?
For example, if you bought an item on GapFactory.com, you can return it to a Gap Factory retail store, but not to a Banana Republic Factory store or a regular Gap Specialty store. Returns of factory store merchandise are not able to be processed by a regular Gap or Banana Republic store.
Is there a difference between Gap and Gap Factory?
Gap sells lower-priced goods at “Gap Factory” stores, but technically Gap Factory is not an outlet, not in the classic sense. The clothes aren't Gap leftovers, they're manufactured separately. Here's what that means in terms of quality, craftsmanship, features, and price.2020-01-06
Can I combine Gap and Gap Factory orders?
Purchases from each company can be combined to add up to $50 and qualify for free shipping. Look for coupons before shopping online at Gap. Gap Factory stores can be found in outlet malls. They sell Gap-style clothes designed and manufactured just for Gap Factory at more budget-friendly prices.
How do I contact Gap Factory?
Please call us with any questions at 1-833-244-5556. Are stores open? We are preparing to reopen up to 800 of our Old Navy, Athleta, Gap, Banana Republic, Janie and Jack, and Intermix stores before the end of the May. We're starting with a small selection of locations in Texas the weekend of May 9th.2020-05-08