Yes! We offer a 1-year warranty with our handbags and small leather goods for manufacturing defects only. ... Bring your bag to any James Avery retail location, email Customer Service at handbags@jamesavery.com or complete the repair request form and send the form and your item to the address below.
What is James Avery's return policy?
Our Returns & Exchanges Policy For items purchased directly from James Avery, all returns made within 365 days, in new and unused condition and with a receipt or proof of purchase will be credited to your original method of payment.
Why did my James Avery ring turning black?
Oxidation. Due to the natural variations of hand finished products, the degree of oxidation and resulting darkness will vary from piece to piece. Reasonable variations are to be expected and contribute to the uniqueness and hand finished quality of each piece of oxidized James Avery jewelry.
Can you shower in James Avery jewelry?
To keep your jewelry looking its best, we recommend that you remove it when swimming or bathing. Always avoid exposing your James Avery designs to chlorinated water or harsh chemicals.2019-06-28
Can I exchange at James Avery without a receipt?
Our Returns & Exchanges Policy If we agree to issue a refund with no receipt or proof of purchase, the current retail price will be credited to a James Avery gift card.
Can u shower with James Avery Jewelry?
To keep your jewelry looking its best, we recommend that you remove it when swimming or bathing. Always avoid exposing your James Avery designs to chlorinated water or harsh chemicals.2019-06-28