A warranty is an extended service plan that your jeweler offers. A jewelry warranty covers minor wear and tear that happens to a piece of jewelry after you've had it for a while. ... Keep in mind, warranties do not typically protect and replace your jewelry if it is damaged, stolen, or lost.
Will Zales take a ring back?
If your diamond becomes chipped or broken or is lost from its original setting during normal use, return the jewelry to any Zales, Gordon's or Zales Outlet store. We will replace the diamond* with one of similar value and quality at no charge to you.
How long does Zales take to refund money?
30 days
Does Zales do appraisal?
If you have questions about diamond appraisals, contact your Zales store for help.
Can you buy a jewelry warranty?
A jewelry warranty or guarantee usually covers the replacement of damaged or lost diamonds or certain gemstones for a lifetime. Some jewelers offer a warranty or guarantee on the diamonds or gemstones as part of the purchase price, while others may offer it at extra cost.