Family Life

Forever 21 offers free returns, what's their exchange policy?

The Return Policy will be updated on January 25th, 2021.Any purchases made before Sunday, January 24th will be eligible for return within 60 days.

This Returns and Exchanges Policy applies to all purchases made through the website Forever21.com, the Forever 21 mobile applications, and any other website or application that directs you to this policy.All purchases can only be returned to stores in the original country of purchase.Contact your local store for any store specific return policy information or visit Returns and Exchanges for in-store purchases.

Within 30 days from the ship date, online purchases are valid for exchange, credit, or refunds.Exchanges are only available in the store.The barcode in your order confirmation will make it easy to return your goods by mail or one of our stores.

All returned and exchanged items must have tags on them.The jewelry needs to be in its original packaging.The packing slip and customs documents are required for returned items.

Unless you opt-out, you agree that disagreements between you and forever 21 will be resolved by BINDING, INDIVID.

To begin your return and create a pre-paid label, please visit our returns site or sign into your account and click My Orders to select the order that you would like to return.Click "view details" then click "return" after you have selected your order.For standard U.S. returns, please use this site.We are unable to process returns from AK, HI, or US territories through the Return Page site.

An Order Number will be provided by your Order Confirmation email.The order number and billing zip code will be requested by the returns page.You enter the site.

A.You can use FedEx or the U.S. for Smartpost Label.Return packages can be dropped off at your nearest FedEx ship center or post office.

The original form of payment will be used for refunds.Please allow 2 billing cycles for the credit to appear on your statement, and 2 weeks from the return ship date for your account to be credited.If you used a gift card, e-gift card or store credit, refunds will be issued to the card that was used.Only the amount paid by you after a discount or reward credit is applied to the returned item will be included in the refund amount.

The form of payment used to make the purchase must be presented with your packing slip or confirmation email.You can return your goods to any store in the United States.The refunds for online purchases returned in store will be issued in the original form of payment.All store returns of online purchases are valid for exchange or store credit only.You should allow 1-2 billing cycles for the credit to appear on your statement.

If you used a gift card, e-gift card or store credit, refunds will be issued to the card that was used.Only the amount paid by you after a discount or reward credit is applied to the returned item will be included in the refund amount.

No.Online purchases can't be returned to physical stores.

The return and exchange policy does not apply to Riley ROSE MERCHANDISE BOUGHT IN -STORE.

All purchases of Beauty by Riley Rose merchandise made through the website or the app are subject to the policy.This policy applies to the terms of use on the site.If you do business with Forever 21 online, you agree to be bound by the Terms of Use.It is important for you to understand that you are agreeing only with the terms of use.You have a right to participate in a class action lawsuit.

Within 30 days from the ship date, online purchases of Beauty by Riley Rose products made through the site are valid for exchange, credit, or refunds, except as provided below or in connection with any particular offering.Additional details that you must follow in order for your return to be valid are provided in the return form and invoice.

Allow 1-2 billing cycles for the credit to appear on your statement, and allow 1-2 weeks from the return ship date or return in-store for your account to be credited.Please allow 3-6 weeks from the return ship date for your account to be credited and 2 billing cycles for the credit to appear on your statement for returns from international and APO/FPO addresses.If you used a gift card, e-gift card or store credit, refunds will be issued to the card that was used.Unless you are returning a damaged item or the wrong item, the shipping charge will not be included in the refund amount.

Exchanges are only processed if they are damaged or wrong.You can return the merchandise in-store or online within 30 days of the ship date.If a copy of the shipping receipt is attached to the return form, the refund amount will include the amount paid by you after the discount or reward was applied.Tracking is provided by a carrier service.Only standard carrier services will be returned.Select the Return Reason Code listed on your return form to ensure proper processing.Please specify the damage, defect, or wrong item on the return form.Upon receipt of your return, our online returns department will inspect the item to make sure it is the right one.Exchange can be written on the return form in the notes section.If the merchandise is available, we will replace the original item at no cost.If the merchandise isn't available for an exchange, you'll get a partial refund of your online purchase.

Only the exact gift card, e-gift card or store-credit used for the original purchase can be used to make a refunds.For return refunds and future purchases, please keep the gift card, e-gift card and store credit.

Exchanges are only processed by mail if they are damaged or wrong.If you want to return the wrong item, please do so within 30 days from the ship date.If a copy of the shipping receipt is attached to the return form, the refund amount will include the amount paid by you after the discount or reward was applied.Tracking is provided by a carrier service.Only standard carrier services will be returned.

Select the Return Reason Code listed on your return form to ensure proper processing.Please specify the damage, defect, or wrong item on the return form.Upon receipt of your return, our online returns department will inspect the item to make sure it is the right one.Exchange can be written on the return form in the notes section.If the merchandise is available, we will replace the original item at no cost.If the merchandise isn't available for an exchange, you'll get a partial refund of your online purchase.

Exchanges for international orders are not currently available.Place a new order if you want to return items.

If the item is damaged, faulty, or wrong, it can be returned to any store within the United States for an exchange or refund.The form of payment used to make the purchase must be provided.The refunds will be issued in the original form of payment.All store returns of online purchases are valid for exchange or store credit only.After a discount or reward is applied to the returned item, the amount paid by you will be included in the refund amount.

You agree that all disputes between you and FOREVER 21 are excluded.If your claim is allowed by the small claims court's rules, you can bring it in your local court.You can only bring claims on your own.You and FOREVER 21 will not participate in a class action or class-wide arbitration for any claims covered by this agreement.If Forever 21 is a party to the proceeding, you agree not to participate in claims brought in a private attorney general or representative capacity, or consolidated claims involving another person's account.The dispute resolution provision will be governed by the federal act.If the American Arbitration Association is unwilling or unable to set a hearing date within one hundred and sixty (160) days of filing the case, you can either choose to have the arbitration administered by the Judicial Arbitration and Mediation Services.Judgment on the award can be entered in any court with competent jurisdiction.Damages, remedies, and awards that conflict with this Returns and Exchanges Policy, or the website Terms of Use will not be given authority by the arbitrator.

You can opt out of the agreement.Neither you nor FOREVER 21 can require the other to participate in an arbitration proceeding if you do so.You have 30 days to opt out of this provision if you first became subject to it.You have to use this address to opt out.