- Talk with the other person. ...
- Focus on behavior and events, not on personalities. ...
- Listen carefully. ...
- Identify points of agreement and disagreement. ...
- Prioritize the areas of conflict. ...
- Develop a plan to work on each conflict. ...
- Follow through on your plan. ...
- Build on your success.
How do you resolve conflict among coworkers?
- Get involved sooner, rather than later. ...
- Meet together with both employees. ...
- Upend expectations by starting the meeting on a positive note. ...
- Relax, breathe and reduce tension. ...
- Listen very carefully. ...
- Remain objective rather than finding fault. ...
- Follow up with more meetings.
What are the four 4 steps in resolving conflict at work?
- Communicate. Open communication is key in a dispute. ...
- Actively Listen. Listen to what the other person has to say, without interrupting. ...
- Review Options. Talk over the options, looking for solutions that benefit everyone. ...
- End with a Win-Win Solution.
What are the 5 conflict resolution strategies?
According to the Thomas-Kilmann Conflict Mode Instrument (TKI), used by human resource (HR) professionals around the world, there are five major styles of conflict management—collaborating, competing, avoiding, accommodating, and compromising.30 may 2017