How do I report missing items from Walmart delivery?
- Sign in to Your Account Opens in new window located in the top right corner on Walmart.com.
- Locate the order under My Account.
- Once you locate the order, select See Details.
- Select Start a Return.
How do I contact Walmart about a missing order?
Contact our Customer Service team at 1-800-925-6278 (1-800-WALMART) to provide a comment or ask a question about your local store or our corporate headquarters. View additional contact information here. Are you satisfied with this answer?
How do I report a problem with my Walmart order?
If there is a problem with your order, please contact the seller using the "Contact Seller" link next to the item in Your Account. If you wish to return a Marketplace item, please see "How can I Return a Marketplace Item" here. Marketplace items cannot be returned to a Walmart store or to Walmart.com.
How do I get a refund from Walmart delivery?
You can return items in-store, for free by mail, or via a scheduled pickup from your home. Please provide your in-store receipt or Walmart.com order number and we will refund the purchase price and applicable taxes and fees to the original form of payment or provide a replacement.
How do I report a missing package to Walmart?
To help this process along, file a police report of your missing items and email a copy of the complaint to executiveescalations@walmart.com, including your order number and contact information. From there, allow 24 hours for Walmart to reach back out to you with a response regarding a refund or replacement shipment.
Who do I call about my Walmart order?
If you discover a problem after you receive your order, you can call our customer care team at 1-800-924-9206. You can also return items to any Walmart store.
How do I contact Walmart Com customer service?
Contact our Customer Service team at 1-800-925-6278 (1-800-WALMART) to provide a comment or ask a question about your local store or our corporate headquarters.
Why does Walmart say delivered but no package?
If the package is not located by the delivery company then you have to put in a claim through the company you purchased the item from. However, the most logical explanation is that the package was delivered to a neighbor instead.
How do I report a missing order to Walmart?
- While you are signed in to Walmart's site, click on the Account link.
- Locate the order under My Account.
- Select See Details.
- Select Start a Return.
- Select the reason: Missing Parts.
- Select Replacement.
What do I do if my package says delivered but no package Walmart?
If the tracking details show your package was delivered and you can't locate it, please wait two full days (excluding Sundays and holidays) for the package to arrive. We recommend checking around your home and asking your neighbors if they may have received it for you.
What if my package says delivered but I never got it?
Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. If the package still does not show up, please call USPS to file a claim.Mar 9, 2021
What happens if a Walmart delivery is stolen?
Upon chatting with their online assistant, we found that they need to run an investigation into any stolen package report. To help this process along, file a police report of your missing items and email a copy of the complaint to executiveescalations@walmart.com, including your order number and contact information.