Turn on Dialer from the Dialer Settings page in Lightning Experience. Use the App Manager to make Dialer available from the utility bar at the bottom of the page. The utility bar gives your sales reps quick access to commonly used tools. Assign the Dialer licenses to users from Setup.
How do you set up a lightning dialer?
https://www.youtube.com/watch?v=8ppZB56U1hU
What does the start calling button do for lightning Dialer users?
2What does the Start Calling button do for Sales Dialer users? AIt automatically calls the highest priority prospect according to AI data.
Can Salesforce make phone calls?
A phone lets your team take and make calls alongside their other work in Salesforce. You can create a phone with Salesforce using Sales Dialer or Dialer for Essentials, or you can integrate a third-party phone product.
Does Salesforce have a power dialer?
The Preview and Power Dialer for Salesforce feature gives agents and salespeople the ability to automatically dial down a list of Salesforce records (Contacts, Leads, Accounts, Cases, and Opportunities).17 dic 2021
Can you record calls with lightning dialer?
Fastcall Salesforce Dialer
------------------------------------------------- -------- -----------------
Inbound and outbound call recording YES YES
BeLocal caller ID YES YES
Softphone support YES YES
Automated call logging to opportunities and cases YES YES
How do I record a call in Salesforce lightning?
- From Setup, enter Lightning App Builder in the Quick Find box, then select Lightning App Builder.
- Click New.
- Click Record Page, then click Next.
- For Object , select Voice Call, then click Next.
Where can I find call record in Salesforce?
Go to the Voice Call list view on the Voice Call tab. Alternatively, open the App Launcher, enter Voice , and select Voice Calls. Click the Voice Call record for the call that you want to listen to. To listen to the recording, click the Play icon on the Call Audio Player [1].