Call Customer Support at 1-855-309-8342 to file a claim, or visit phoneclaim.com/cricket and select Start a Claim. Once the claim is approved, watch for you replacement phone to arrive; most are shipped the next business day.
What are covered incidents with Cricket protect?
You're covered for loss, theft, damage (including liquid), and out-of-warranty malfunction. If your claim is approved, you'll receive a new or refurbished replacement device. You'll just pay the deductible. Replacements may be new or refurbished of the same or similar phone.
How does cricket warranty work?
How does Cricket Protect work? You can sign up for Cricket Protect when you purchase and activate a new, eligible phone on the Cricket network. You're covered for loss, theft, damage (including liquid), and out-of-warranty malfunction. If your claim is approved, you'll receive a new or refurbished replacement device.