- Open the DHGate app in your mobile device.
- Click "Account" on the bottom right corner of your account page.
- Select "My Orders"
- If the order status is "Pending Delivery Confirmation" you should see a "Return and Refund" tab. Click it to open a dispute and get a refund for an unwarranted charge.
How long does it take DHGate to refund?
Takes about 1 - 2 weeks to complete unfortunately as you are relying on the seller to inform DHGate. Dare I say, after 7 days I'd do a PayPal dispute to speed it up.9 May 2007
How do I contact DHGate customer service?
- Call： +90 212 296 4569. Mon-Fri 9am to 6pm Turkey Time.
- Email： dhgate@khlglobal.com Mon-Fri 9am to 6pm Turkey Time. service.tr@dhgate.com Mon-Fri 9am to 6pm Beijing Time.
Does DHgate refund money?
Select "My Orders" If the order status is "Pending Delivery Confirmation" you should see a "Return and Refund" tab. Click it to open a dispute and get a refund for an unwarranted charge.
How do I cancel my DHgate order and get a refund?
https://www.youtube.com/watch?v=fnj4lik0m1Q
How long does DHgate take to process?
DHgate shipping time The processing time may be different with different categories of orders and volume. The estimated time taken by the item processing method is 3 to 15 working days. The shipping time also depends on the shipment method which you choose.