If you purchased your items online, please contact us at (833) 224-6603. After we process your request, you'll get a return authorization number. Once you've initiated a return, you'll need to mail the items back using the prepaid shipping label provided.
How do I return a spectrum package?
The UPS Store will handle packaging and shipping back to us at no charge to you. Just bring your equipment and tell UPS that you're a Spectrum customer, and they'll take care of the rest. Remember to hold on to your receipt for tracking purposes.
What equipment do I need to return to Spectrum?
If you're planning on disconnecting or downgrading any Spectrum services, you're responsible for returning any leased equipment, including modems, routers, Spectrum receivers and any auxiliary equipment provided by Spectrum. You're not required to return any remotes or cables that came with your equipment.
How long do you have to return Spectrum equipment after cancellation?
If, upon Spectrum's request, Customer fails to return the Spectrum Equipment, or does not allow Spectrum to retrieve the Spectrum Equipment within fifteen (15) days after Services are terminated, Spectrum may, at its discretion charge to Customer's an account equal to: (i) Spectrum's then-applicable unreturned ...
How do I return a package to Spectrum?
Please use the link to find the nearest UPS Store. The UPS Store will handle packaging and shipping back to us at no charge to you. Just bring your equipment and tell UPS that you're a Spectrum customer, and they'll take care of the rest. Remember to hold on to your receipt for tracking purposes.
How do I get my Apple TV back to the Spectrum?
Returning Your Apple TV If refunds or replacements are given for Apple devices, then those devices will become the property of Spectrum. Call us at (855) 707-7328. A Spectrum representative will explain the return and refund policy, along with the options available to you.