- Identify Customer Service Touchpoints. Customers contact companies with different types of requests using different forms of communication.
- Outline the Process.
- Arrange the Sequence.
- Eliminate Potential Problems.
- Finish the Flowchart.
- Distribute the Information.
What is the purpose of a process flow chart?
A flowchart visually displays the sequence of activities in a process and who is responsible for those activities.
What is a customer service flowchart?
A customer service flowchart is a visual tool which sets out the various steps in the process and the order in which they are followed. In other words, the flowchart is a map which guides agents through the steps to be followed as the customer service request is dealt with.25 Feb 2021
How do you make a flow chart step by step?
- Determine the purpose or function of the flowchart.
- Add steps and connect them with arrows.
- Add decisions or split paths.
- Show any loops back to previous steps.
- Insert your flowchart into Microsoft Word®, Excel®, PowerPoint® or any other app.
What is the easiest way to make a flowchart?
https://www.youtube.com/watch?v=iiS7aAFI2Cs
What is flow chart of service process?
What is a customer service flowchart? A customer service flowchart is a visual tool which sets out the various steps in the process and the order in which they are followed. In other words, the flowchart is a map which guides agents through the steps to be followed as the customer service request is dealt with.25 Feb 2021
What is an example of a workflow?
Here's a simple example of a workflow where multiple people are involved: A freelancer creates an invoice and sends it to their client. The client sends the invoice to their finance department. The finance department approves the invoice and processes the payment.20 Oct 2021
What is a workflow process?
A workflow process is a series of sequential tasks that are carried out based on user-defined rules or conditions, to execute a business process. It is a collection of data, rules, and tasks that need to be completed to achieve a certain business outcome.27 Nov 2021
What is a customer workflow diagram?
A workflow diagram (also known as a workflow) provides a graphic overview of the business process. Using standardized symbols and shapes, the workflow shows step by step how your work is completed from start to finish. It also shows who is responsible for work at what point in the process.