If your system encounters an issue covered by Dell's Limited Hardware Warranty* and that issue cannot be resolved remotely, this service offers a Mail-In Repair Service (customer provides box and Dell pays shipping) for defects in materials and workmanship in your PC.
Do Dell technicians come to your house?
24x7 access to experts to help with software, data backup, or setting up your home network. You go places. Dell is available even when you travel. If we can't resolve the issue over the phone, a technician can meet you at home, work, or school.
What does Dell support include?
Includes: 24x7 direct access to expert hardware and software phone support* Onsite support after remote diagnosis. Collaborative help to resolve everyday software issues*
What is Dell onsite service?
Dell can provide a dedicated Onsite Escalation Manager to serve as your single point of contact for incident management escalation and status. Scheduled Onsite Service: Your technician performs onsite troubleshooting and repair service on your schedule, at a mutually agreed upon and prearranged date and time.
How do I check my Dell onsite warranty?
Warranty Status - Is your Dell product that is covered under warranty, check its warranty status and warranty expiration date by entering your Service Tag or let our automated tool detect the Service Tag for you.Sep 24, 2021
How does Dell onsite service work?
This Service provides a service technician and/or parts at your location to repair and/or replace parts in the main system unit (including monitor, keyboard and mouse, if not ordered separately) for issues covered by Limited Hardware Warranty following telephone and/or online Remote Diagnosis, and the issue cannot be ...
What is Dell basic onsite service?
Dell's base warranty covers repair or replacement for manufacturing defects. With Onsite Service after remote diagnosis, if Dell's technical experts determine that the situation cannot be resolved remotely, a field support technician will come on site, usually within 1-2 business days.Dec 17, 2021
Does Dell do in home service?
Monthly or Yearly PC Service Plans Dell Home PC Services are helpful time savers and budget savers.
Do I tip the Dell technician?
On the home end, the homeowner, the decision maker, a.k.a. the money person, is around to greet our computer technician and typically feels the right thing to do is tip. ... If exceptional service, the tip should be provided.Dec 26, 2015
Does Dell offer free tech support?
Should the system develop a fault, Dell can place a service technician at the customer's location after completion of telephone-based troubleshooting process. Dell offers comprehensive free online assistance at //support.euro.dell.com.