Returning a Purple mattress is easy: just contact them to initiate a return, and they'll coordinate a pickup of the mattress, then give you a full refund. For an exchange, it's about the same, but you have 30 days to buy a new mattress from Purple.Jun 3, 2019
What happens if you don't like your Purple mattress?
Call the Customer Care team at 888-848-2305, and let them know that you'd like to exchange your mattress. You'll be prompted to pay—or be refunded—the difference in price points between the two mattress models. You have a few options for old mattress removal: Donate the mattress and submit the donation receipt.Sep 9, 2021
Are Purple returns easy?
Purple keeps their return process really simple. ... Sleep on your Purple mattress for at least 21 days. If you decide the mattress isn't a good fit within the 100-night trial period, call a Customer Care rep at 888-848-2305.Sep 9, 2021
Why do people not like the purple mattress?
The Purple mattress isn't one of the best mattresses for stomach sleepers. The issue has to do with how the hyper-elastic polymer material buckles at heavier body parts. When you lie on your front, the grid might sink in at the hips, pulling the lower back out of alignment with the rest of the spine.
How much does it cost to return purple mattress?
Purple offers customers a 100-night sleep trial. They require customers to break in the mattress for at least 21 nights prior to initiating a return, however. After the break-in period, customers may return the mattress for a full refund, at no cost. Customers may call Purple to initiate the return process.Jul 20, 2021
Is it easy to return Purple pillow?
The Purple® Pillow comes with a no pressure, 100-night trial. You can rest easy knowing that you can return your pillow at any time during the first 100-nights. ... Want to know more about The Purple® Pillow?
Does Purple accept returns?
Purple has a 100 night trial period, meaning you can return your Purple mattress up to 100 days after purchase for a refund. Purple does require you to keep the mattress for 21 days. This gives your body time to adjust to a new mattress.Sep 9, 2021
How long does it take to get a refund from Purple?
The funds are usually returned within 2-7 business days, all depending on your banking institution. If you have further questions please feel free to contact our Customer Care team at 888-848-8456.
What happens to all the mattresses that are returned?
Your returned mattress will still find a good home with someone who needs and wants it. In most cases, when state law allows it, returned mattresses are donated to charities like the Salvation Army, women resource centers, or homeless shelters.May 21, 2021
Can you really return a mattress?
Yes, that's a full year to test the mattress and return it if it's not right for you. If you don't open your mattress, you can initiate a full return or a full exchange immediately. Once your mattress is opened, you'll need to wait 30 days after delivery before you can do either.Jun 3, 2019