If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. Some sellers may also be able to send you out a replacement item, if they have one.
What happens if eBay seller doesn't ship item?
If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. Some sellers may also be able to send you out a replacement item, if they have one.
What happens if you ship eBay late?
If your item doesn't arrive by the guaranteed delivery date If the item you bought with Guaranteed Delivery doesn't arrive on time, we'll make it right. To let us know, you can either: ... Then click Report delivery issue on the order details page.