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Every store owner and the Fruit Experts® in our system are committed to quality and customer service.The purpose of the "Certified Happiness" policy is to ensure our customers and recipients are satisfied with the service and quality they receive each and every time.
You will receive a pop up when you sign into your account to accept the terms and conditions.You have to accept the new terms to become a member.
Reward members will be credited for their purchases when their order has been redeemed, shipped, or guillotined on the date of the original order.
You will have access to exclusive features when you sign up for an account.You will get free birthday gifts, exclusive offers, and free chocolate Dipped Fruit boxes.
You will receive a pop up when you sign into your account to accept the terms and conditions.You have to accept the new terms to become a member.
Reward members will be credited for their purchases when their order has been redeemed, shipped, or guillotined on the date of the original order.
You will have access to exclusive features when you sign up for an account.You will get free birthday gifts, exclusive offers, and free chocolate Dipped Fruit boxes.
Our Fruit Experts® will be able to see all of your pending rewards if you are in your local store.Once you log into your account, you can see all pending rewards.
Once you log into your account, you can see all pending rewards.
Yes.After you process your order, you will see a confirmation page.You should keep the confirmation page for your records.
After you place your order, we will send you a confirmation email.If you don't receive an order confirmation email, you may have entered the wrong email address.There may be a delay in the delivery of your order confirmation email.Due to the high volume of orders we receive, you may not receive your email confirmation immediately after placing your order.
You can ask for a change (address, card message, additional items, etc.).We will do our best to accommodate your request at any time before your order leaves the store.If your order has left the store for delivery, we will not be able to change it.
Local stores can't make changes to orders shipped by FedEx at this time.
You can make changes to your order by contacting the store that will be processing it.
If you need to cancel an order scheduled for pickup or delivery from a local store, please contact the store that will be servicing your order at least 24 hours prior to the scheduled delivery or pickup with your request.
You can request Dipped Fruit shipment orders via FedEx by calling our Call Center at (877)-DO-FRUIT by noon on the day before the delivery date.Local stores can't change or cancel orders shipped by FedEx at this time.
We will not be able to cancel your order if you left the store for delivery or have already been delivered.
Some of the stores are kosher certified.If you want to find out if your local store is kosher, look for the "Kosher Certified" notation in the individual store details on our Store Locations page.If any item in your order is not kosher certified, please ask our Fruit Experts® at your local store.
The speed of our service and delivery is one of the reasons we take pride in our customer service.If you need to cancel or change an order that is scheduled for pickup or delivery from a local store, please contact the store that will be servicing your order at least 24 hours prior to the scheduled delivery or pickup.If you would like Dipped Fruit shipment orders via FedEx, please contact our Call Center at (877)-DO-FRUIT by noon on the day before the delivery date with your request.Local stores can't make any changes or cancel orders at this time.Delivery times can't be guaranteed.
Requests for deliveries at certain times of day are not guaranteed.If you have any questions about your delivery, please contact the shop that will be processing your order.
If the recipient is unavailable at the time of delivery, we cannot leave the delivery with a neighbor.Upon request of the guest, we can only leave a delivery at a neighbor's house.If you want your order to be left with a neighbor if the recipient is not home, please make sure to advise the local store in your delivery instructions at the time you place the order.The name and address of the neighbor are required.Residential deliveries can be made as late as 7PM.Residential deliveries can be made as late as 9:00 PM during busy holiday times.If you place a same day order for delivery, you may be contacted by your local store.
Business deliveries will take place between mid-morning and 5:00PM.The delivery person can leave a gift with the front desk, security, or receptionist if they want.If a gift is mishandled, it is not responsible for it.Delivery will be attempted the next day if the business is closed.Same day business deliveries are not advised to be placed after 3:00 PM as there are many business closing.If you place a same day order for delivery, you may be contacted by your local store.
School deliveries will take place between mid-morning and 3:00PM.The delivery person can leave a gift with the front desk, security, or receptionist if they want.If a gift is mishandled, it is not responsible for it.Delivery will be attempted the next day if the school is closed.Same day school deliveries should not be placed after 12:00 PM as many schools close at 3:00 PM.If you place a same day order for delivery, you may be contacted by your local store.Delivery times for Catering items are guaranteed.