We normally come back with an answer within 48 hours, though it might take longer if we need more information. Once we've made a decision, we'll send you and the seller an email to let you know.
How do I contact eBay to resolve a problem?
You can contact eBay customer support on the phone at 1-866-961-9253 or for tech support at 1-866-961-9253. You can also reach eBay customer support through live chat or email on their main Help site, although these features are not always available.2019-11-06
How do I get a refund through eBay?
- Locate the order in Seller Hub - opens in new window or tab or My eBay Sold - opens in new window or tab.
- From the dropdown menu, select Send refund.
- Choose a reason for the refund.
- Specify a refund amount for the item or for the order.
- Enter the desired refund amount, and select Send refund.
How can I contact eBay customer service?
- Click Help & Contact at the top of most pages.
- You may be asked to sign in. ...
- Select the topic that best matches your issue from the menu.
- We'll show a quick way to resolve your issue yourself, or we'll show you the best way to contact us and when we're available.
How the eBay process works?
How eBay works. On eBay, sellers create listings for their items which include the item description, photos, and payment and shipping options. Some listings are auctions where the highest bidder wins the item, while many sellers offer a Buy it now option so you can buy and pay for the item immediately.
How do I get eBay to help me?
You can contact eBay customer support on the phone at 1-866-961-9253 or for tech support at 1-866-961-9253. You can also reach eBay customer support through live chat or email on their main Help site, although these features are not always available.2019-11-06
How long do I have for eBay to step in?
When you can ask eBay to step in Most sellers want to fix problems for their buyers, so if you're still talking, give them a little longer to figure things out. You have up to 21 days after you start your request to ask us to step in.
How do sellers get help on eBay?
- On an iOS device, go to My eBay, select Help, then tap Try it now on the Seller Help banner.
- On an Android device, select Help from the menu, then tap Try it now on the Seller Help banner.
How long before I can ask eBay to step in?
3 business days
Does eBay help with disputes?
If you challenge the dispute, we'll request supporting evidence about the transaction. If the dispute is opened for an item that doesn't match the listing, we'll try to recover the item for you. However, keep in mind that we can't guarantee that the buyer will return the item.
What is eBay process?
How eBay works. On eBay, sellers create listings for their items which include the item description, photos, and payment and shipping options. Some listings are auctions where the highest bidder wins the item, while many sellers offer a Buy it now option so you can buy and pay for the item immediately.