Hang Ups. According to research from Velaro, all it takes is waiting on hold for one minute and almost 60% of customers will hang up. In a survey of “more than 2,500 consumers, nearly 60% of respondents believe that one minute is too long to be on hold,” PRWeb reports.
When you have to put a customer on hold on the telephone how often should you check back with the caller?
Never leave a customer on hold for more than 30 seconds without checking back. If possible, check back every 20 or 30 seconds.
How long is too long to wait for customer service?
According to research from Velaro, all it takes is waiting on hold for one minute and almost 60% of customers will hang up. In a survey of “more than 2,500 consumers, nearly 60% of respondents believe that one minute is too long to be on hold,” PRWeb reports.