Roadside assistance services offered by the American Auto Association include towing, fuel delivery, and flat tire repair.If you own a towing business, you can offer your services because many of the roadside assistance professionals forAAA are local.You can easily earn money for your company if you apply to the contractor network and meet the requirements for services.
Step 1: Ensure that you have all the permits.
Permits are required for private property, consent towing, and indictment management.Contact your city or county clerk's office to find out what other permits are required.If you have other permits that need renewing, make sure they are up to date.An indictment management permit allows you to tow vehicles.You can tow vehicles without the owner's consent if you have a private property permit.Permission from the owner is needed for consent tow permits.Make copies of your permits and keep them in a safe.
Step 2: It's a good idea to make sure your towing insurance is up to date.
You can check if you still have liability insurance by contacting your insurance provider.If the insurance is out of date, it's a good idea to get a new policy as soon as possible.Since it shows your company in a better light, get a policy that covers more than the minimum required.
Step 3: All of your drivers have the proper licenses.
Tow trucks need a Class B Commercial Driver's License if they want to drive a regular vehicle.Make sure your licenses are current and that you have a Class B certification on them.If you don't have a license, apply for a job with AAA.You can learn more about renewing your license and what permits are required in your area here.
Step 4: Go to your nearest club office and fill out the application.
The closest towing company is located at theAAA office.You should bring originals or copies of your permits, licenses, and insurance policies.If you would like to apply to be a contractor for roadside assistance, you should fill out the application while you are in the office.If you don't know where the nearestAAA club is, you can visit the website and type in your ZIP code to find the office.
Step 5: Allow your facility to be inspected by theAAA.
While the club goes over your application, a representative may ask to visit your towing facility, take pictures of your vehicles, and request criminal background checks for your employees.Provide all of the requests the provider has for.It is not a guarantee that you will be accepted as a contractor until they can review the material.Make sure to provide a copy of your driver's license, birthday, Social Security number, and current home address if you are asked for background checks on you or your employees.
Step 6: Wait up to 2 weeks to hear from them.
If you're able to contract for your documents, it may take up to 2 weeks for them to be reviewed.Call the nearest office to confirm that your application is being processed if you haven't heard back from them in 2 weeks.
Step 7: You can display the logo on your vehicles.
Adding a logo to your business card and decals on your tow trucks will help you market your new services once you get accepted as a contractor.It can be placed on the door of your vehicle or in the top corner of the business card.Once you are accepted as a contractor, you should be given a logo and sticker for your vehicle.
Step 8: You can check your phone and online for contracts.
Most of the contracts you receive fromAAA will be sent by phone or email.You should keep your phone lines open as much as possible and check your email a few times each hour.You don't have to keep a browser window open if you allow email notifications to pop up on your phone.
Step 9: It is a good idea to keep your facility running for 24 hours a day.
Every day of the year,AAA serves drivers at any time of day.You should always have someone on staff that can respond to emergency calls late at night.All major holidays are operated by AAA.
Step 10: To keep customers happy, respond quickly to service calls.
Try to respond to the driver in need as soon as possible.Stay friendly when you arrive and ask what the problem is.The customers will be satisfied with your service if you work quickly and efficiently.It's a good idea to have your employees figure out how to handle situations.If you have employees working with a difficult customer, make sure they act friendly and helpful.
Step 11: Gas delivery, tire changes, and battery service can be offered.
Since all nearby contractors are contacted when a vehicle calls, offering additional services gives you more business opportunities.If you don't already, consider delivering fuel to people who have run out of gas, repairing flat tires, and jumping batteries as part of your offered services.These services must be offered by mostAAA contractors at any time.