How to Cancel Verizon Fios or Suspend Service, How much is the Early Termination Fee?
It is currently only available in nine states and comes with a higher price than its competitors.
Whether you're moving to a new area that isn't supported by Fios yet or changing providers, the question remains about the Early Termination Fee.Customers who can't finish their initial contract with the provider are charged an early termination fee.
The contracts range from one to three years.The customer can decide to end the service before the agreed period.
After the first 30 days, the fund starts at $350.The fee is reduced until you finish your contract.
Once the new place is confirmed, customers can get a refund for moving to a location that isn't supported by Fios.
You might be able to avoid paying it at all if the necessary documents are submitted within the first 30 days of the disconnection.After the billing is done, the documents need to be paid.
To check if you really need to cut the service as soon as possible is an alternative to not paying the early termination fee.This is dependent on how long you are in your contract.
It could be $30 if you only have a few months left.If you have just started with the service, it might be a better idea to wait out the contract because it will bring you back hundreds of dollars.It depends on when you need the service to end.
The form can be accessed here if you're moving to a place that isn't supported by Fios.A document that confirms the new address, such as a voter registration card, a utility bill, or a government-issued ID, is also required to be uploaded.
If you don't know your account number or balance, the first thing you need to do is find your latest FIOS statement.You can ask to speak to a customer service representative and inform them of your contract revocation from Monday to Friday from 8:00 AM to 5:00 PM.
The amount you need to pay depends on your contract length and outstanding balances.The Customer Retention department is where the agents are trained to encourage you to stay with exclusive offers.
Negotiating customers to stay is their expertise.Be kind and polite when canceling the service.
Prepare a solid reason why you want to end the service and be firm about it.Make it clear that you are not looking for better deals or special offers.
If you are moving to a new place, it's a good idea to say that the place already has an internet connection, or you can lie and say you're moving overseas.If you are moving to a new city that doesn't support Fios, you can avoid paying an early termination fee by taking advantage of this.
If the early termination fee is included in your final bills, you can get a refund.
The instructions on how to return the equipment will be given by the agent.If this is done through a postage-paid return box, it will be sent back to the sender with no charge.
You can drop off your equipment at an authorized store.If you can't return the equipment within the allotted time, you'll have to pay unreturned equipment charges and charges for each piece of equipment.
Double-check everything before sending it over or dropping it off, and ask the agent for a list of equipment that you need to return.
Remember to confirm the cancellation before you hang up.Before ending the call, you should ask the customer service representative to confirm this.You may have had a chat with an agent and found that your subscription is still active and you are getting billed for it.You will have to call again in this case.
If the service is canceled, it is recommended that customers check their account to see the final bill's status, track the equipment return, and monitor the status of the pending refunds.
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