Since launching in Australia in 2016 it has expanded to 18 cities.While the app and service are easy to use, you might be confused about some things and need to contact customer service.The app makes it very easy to get assistance from the customer service number in Australia.You can get quick responses to your questions with the Help option.
Step 1: Go to your phone and open the app.
You can easily contact customer service with the help option in the app.Go to your home screen after opening the app.You have to download the regular app before you can use the new one.The same login information can be used for both the regular app and the new one.If you sign in with your ride hailing credentials, you will be able to use the payment option on your regular account.If you want to use a different payment method, change this option.
Step 2: TheAccount tab is in the lower-right corner.
There is a bar at the bottom of the home screen.You can open your account options by using the person icon on the right.
Step 3: You can help from the menu options.
The help options are marked when you open your account options.You can manage delivery address, payment options, and favorite restaurants from the account screen.
Step 4: The help topic that matches your problem is what you should choose.
The menu has four options: help with an order, account and payment options, guide, and rewards.Pick the one that's closest to your inquiry.If you have a problem, choose Help with an order.Pick Account and Payment Options if you want to change your payment method.Pick the guide for general inquiries.You don't have to contact customer service if you open an FAQ-style menu.If you don't know if one of your rewards codes applies to an order, you should press it.
Step 5: Pick the order that you have a problem with.
Click Help with an order if you have a problem with your order.You can find a menu of your past orders here.Select the one you want to talk to customer service about.You have 7 days to request a refund if you have a problem with an order.You aren't eligible for a refund after that.If your problem is not with an order, you can pick a different help option.
Step 6: Tell us about your problem or issue.
The issue can be described in a textbox when you pick an order.Customer service reps can handle your problem if you are specific.Instead of saying "My order was missing items", say "We ordered 3 boxes of chicken nuggets and only received 2."
Step 7: Wait for a response from the service.
Once you submit your inquiry, the customer service will work on it.Customer service reps can view the details of your order so responses are usually quick.They will respond to your inquiry using the app text messenger.You can text back and forth until the problem is solved.
Step 8: You can send messages privately by email.
Send them an email if you want to contact them off the app.You can give a more detailed description of your problem.The help email address is eats@uber.com.When the order was placed and what you ordered, state in the email.Be specific about what the problem with the order was, and how you would like the ride-sharing service to address it.The customer service rep will not have access to your order history if you don't contact them through their app.They can assist you if you include your contact information and usernames.Credit card numbers should not be included.It could take a few days for an email to be answered.You can contact them through the app.
Step 9: If other contacts don't work, send a message at@uber_support.
You could try contacting them on social media if you haven't received any helpful responses.If you want to see if you can get the attention of the company, you should use the account that handles customer complaints.You'll have to send a public message if you don't have direct messaging.If you need help, you can contact them through the app or email.If you have a complaint, using social media is helpful.It is good for reputation for companies to respond quickly to public complaints.
Step 10: If you don't want to contact the company directly, look for an answer on their website.
There is an FAQ page on this website.If you still have a question, the answer may be here.If you can resolve the issue, check the help page.You can visit the page in Australia at https://help.uber.com/en-AU/uber eats.