There are many situations in which we have to deal with people who use colorful language.Finding the right way to deal with the person depends on our relationship with them.The basic rules of customer service apply with customers.You can confront them directly with your feelings.Discipline and finding ways to minimize cursing are things you should always do when disciplining a child.
Step 1: Stay calm, stay calm.
Don't reply with anger because the customer is immature and working through their anger in an unhealthy way.Do not hang up on a customer if they start cursing on the phone.If you react angrily, you could escalate the situation and make the customer even more upset.Pay attention to the volume of your voice.When responding to angry customers, use a gentle tone.Be aware of your emotions.If you don't think you can handle a certain call, tell the person that you'll transfer them to a manager or another third party, even if it's just your coworker.You could explain that you would transfer you to someone who could help you more.It's easier to tune out swearing against a product, company, or service than it is to forgive someone.Do not respond in anger in either case.The irate customer does not know you, and you did not cause their misfortune.Don't let their language make you feel guilty, angry or incompetent.
Step 2: Clarify their feelings.
Sometimes angry customers act out in desperation because they feel ignored.If you care about their situation and are willing to listen, you can alleviate this.By making them feel understood, Validating their feelings can calm them down."I can tell you're upset" is one example of a validation.That sounds like it would be difficult to deal with.It definitely sounds like a problem.What do you need to fix it?I'm sorry to hear about that.It seems difficult to deal with.
Step 3: Tell the customer that using profanity won't solve their problem.
When a customer is frustrated, they forget their manners.No amount of cursing will solve the problem the customer is having.I am aware that you're upset.Cursing at me won't help you fix your problem.I know it's frustrating.profanity isn't going to help me help you, I am on your team here.I can't focus when people are yelling at me.If you want my help, lower your volume or I will come back later.
Step 4: If the customer continues to curse, they will not receive help.
Give a clear, unambiguous warning that specifically mentions their cursing.If you curse at me, we cannot help you.Please lower your voice or leave the building.
Step 5: If a customer ignores a warning, hang up the phone.
If you're on the phone with a customer, hang up.It should only be used in extreme cases.The customer is likely to call back more angry than before.If you have a customer who does not relax after repeated attempts to calm them, ending the call is the best option.It is possible to give angry people time to calm down.As you end your call, always be polite.Let your customer know you are hanging up.I am going to hang up now because I don't want to be cursed.I hope your day improves.Don't be long.You should follow through on your warnings to your customer.
Step 6: Help is available when dealing with threatening customers.
Inform your customers that you will contact the police if they continue to curse and threaten you.Leave to do that.Explain the situation to the police and give them as much information as possible about the customer.Don't antagonize the customer by allowing them to leave.Don't shout, threaten, or scream when dealing with a customer.This could cause panic and cause the situation to get worse.Don't say "I'm calling the police" if you think the customer is armed.At the first opportunity, flee from an armed customer.If the exit is blocked, look for safe places to hide in your workplace.You can contact the police if you have a chance.
Step 7: Tell your coworkers about the situation.
There is a different protocol for cursing customers at different places of employment.To help you remember, or to make an official report, you may want to write down everything that happened.You could ask your boss for advice on dealing with similar situations in the future.If you work at a call center, you might make an entry in their account about how you handled the exchange.At an in-person workplace, you might tell your coworkers about what happened, and give them a heads-up in case the customer comes back and curses at them too.
Step 8: Tell your coworker to tone it down.
If you say that cursing is bothering you, most people don't want to cause tension in the workplace.Be clear, assertive, and polite.I am not comfortable with the language that you are using.Is it possible to ease up on cursing?I would appreciate it.
Step 9: You should insist that anyone cursing at you stop immediately.
Cursing at a coworker is an act of disrespect.In the workplace, verbal abuse is very inappropriate.Even if you are angry or scared, put on a calm face.To calm your nerves, breathe deeply.Don't talk to me like that.I don't talk like that to you.I need you to stop cursing.I have asked you three times to stop cursing at me.If I need help, I will go to HR.
Step 10: Evaluate your relationship with your coworker.
coworkers who are not friends engage in different types of communicationWhen talking to one another, workplace friends use profanity more than they do with non- friends.If you've worked in a place for a long time, you might start to hear someone curse at you in an informal way.It could be that the coworker considers you a friend.Say that if it makes you uncomfortable.Cursing makes me uneasy.Please don't do it near me.They won't want to make you feel bad if they consider you a friend.
Step 11: Your concerns can be brought to the manager or Human Resources.
If you tell your manager that a coworker is making you uncomfortable by using certain words, the coworker could be disciplined for creating a hostile work environment.Inform management of their feelings if they are affected by a hostile or intimidating coworker.Try keeping a log of your coworker's behavior, with each entry dated and with a full description of what happened and how you handled it.This can be useful.If your supervisor is unresponsive, you should contact the human resources department.Sometimes it is necessary to go over your manager's head to get results.Talk to a lawyer if your company is unresponsive.hostile work environments are taken very seriously.
Step 12: When your child swears, stay calm.
Don't shout at or scare your child.If your child knows that a certain word makes you angry, they will use it to push your buttons.When your child curses, do not laugh.They might use the behavior again to be funny.
Step 13: Ask your child why they use a curse word.
Kids curse a lot.They could be trying to get attention, expressing anger, or being mean to another child.You can find out why the child cursed by asking, "Why did you use that word?"They heard it, but didn't know it was inappropriate.They don't know how to get noticed.They are trying to express their anger.They are copying another person.
Step 14: Ask the child where the word came from.
Children and adults copy each other.Music, TV, and movies are some of the things they try.Discuss what they think is a good role model.If the other person curses at them again, talk to the kid about what they can do.Avoid power struggles.If your child's new friend curses a lot, then saying "you can't be friends with them" will make the child more stubborn.Ask questions about the friend and the child.Discuss their opinions about cursing in movies and TV shows.What do they think is appropriate for cursing?What is a bad role model like?An open dialogue can help.
Step 15: Explain to them a better way to handle the situation.
Children might look to you for guidance because they aren't as smart as adults.You can help them deal with what they're dealing with in a more constructive way.Explain to the child that the word is a curse and that it's inappropriate.If they get upset or embarrassed, be sure to tell them that they didn't know it was inappropriate.They don't have to use it again.If they felt ignored or lonely, talk to them about ways to get your attention.You might want to invite your child to hang out with you or tell them that you're lonely.When they do this in the future, be sure to pay attention because it works better than cursing.If they are angry, talk about other ways to deal with it.Maybe you want your child to say "I'm angry!"To punch a pillow, draw an angry picture, or get some exercise.If you want to be a good role model, talk about how to handle anger.If they're copying someone, have a discussion about curse words.Ask the child if they've ever been frightened or upset by being cursed.Talk about people who are better role models than cursing.
Step 16: Tell your child what kind of speech is not appropriate.
Explain to your child that name-calling, yelling, and a sharp tone are not okay.If you allow your child to ask questions, they will be aware of your policy on language and what you don't tolerate.There are different types of discipline your child will face when they use foul language.Explaining why certain types of speech are inappropriate is important.You could tell your child that bad words offend a lot of people.You might inform them that certain words are forbidden by your faith.
Step 17: Don't attend lectures.
The child may just tune you out if you're the only one talking.This is not helpful or constructive.Work on having an open dialogue instead of lecturing.The child can talk about their feelings without being judged.
Step 18: Discipline should be avoided over-reliance.
It can make a child feel like you don't care about their feelings if you punish them too quickly.To explain the rules and have a dialogue about why they cursed, use your words first.There is no need for punishment if they come around.If they upset someone, talk to the child about how they can make up.This form of discipline can help them feel better about themselves.Ask the child if they have any ideas on how to make up.Drawing them a picture, singing them an "I'm sorry" song, doing something nice for them, and let the child choose which way they think is best.A child may feel "naughty" because of time-outs, grounding, and suspension of privileges.As much as possible, limit this type of discipline.You don't need to use physical force against your child.This will hurt your relationship with the child and make them more likely to hit others.
Step 19: The child should be given plenty of positive attention in ways that are unrelated to their cursing.
Kids act out because they need more attention.They may stop cursing if you and other caregivers give them more time.
Step 20: There is a child who is breaking the rules.
When a child acts out, they may be saying that they're scared, lonely, overwhelmed, or otherwise unable to handle something.Ask them why they do it.Keep talking about it if they don't know.Try to find out what's wrong.If a child is dealing with a lot of emotions, they need to have a good cry.Staying and listening can help.Hold them while they cry or sit next to them.Being present for them makes a difference.If your child is struggling, consider getting a therapist involved.
Step 21: There is a difference between aggressive and non- aggressive cursing.
Most people swear a lot.Even though swearing is inappropriate in polite society, it can make people feel better.You should be offended if someone is swearing at you.There is usually no reason to be upset if someone is swearing for emphasis or to express general frustration.In a moment of anger, people use curse words.Whatever the case, try to empathise with the person and learn to accept non- aggressive swearing as a normal part of human speech.
Step 22: People with Tourette Syndrome may curse involuntarily.
There is a neurological disability that causes a person to make sounds or movements.A person may curse because they can't control their mouth.It's best to ignore it and know they aren't doing it on purpose.People with TS may have other tics such as grimacing, touching a part of the face, sniffing, shrugging, or blinking.The movements can be repeated many times.The person with the swearing tic may be embarrassed.They may try to control it, but not be able to.It's a good idea to ignore the cursing and have a pleasant conversation.Tens of thousands of people in the US have it.
Step 23: You can contact the authorities.
In some cities, swearing in public is against the law.If you hear someone curse in public, call your local police department's non- emergency number or get the attention of a police officer to let them know.There will be a ticket and a fine for someone who curses.The amount of the fine varies by locality.
Step 24: You can file a complaint with the FCC about cursing in public communications.
The FCC is tasked with keeping communications free of profanity.You can file a complaint with the FCC if you hear a talk show host use inappropriate language.You can make a complaint by mail, fax, or phone.You don't need to file a complaint if you know the station's call sign, the city where the call originated, and the time and date of the offending broadcast.The easiest way to file a complaint is to visit consumercomplaints.fcc.gov/hc/en-us and click on "File Complaint" under either TV or radio.You don't need to give a recording or transcript of the call.You can send one, but it won't be returned.