You live and die by the feedback you get from buyers when you sell on eBay.It is possible that you will end up with an unhappy customer from time to time, even if you do everything you can to ensure that each transaction goes off without a hitch.There are a number of ways you can deal with negative feedback and minimize the damage to your reputation as an eBay seller.
Step 1: You need to sign in to your account.
You must first sign in to your account to make any changes.A number of tools are provided by your seller's account.You need the feedback forum to respond to feedback.
Step 2: You can access your feedback tools in the feedback forum on your account page.
You'll have a list of tools you can use to interact with your buyers once you open the feedback forum.
Step 3: You can reply to feedback by clicking the button.
You can reply to feedback left for you on any transaction.
Step 4: The reply link is on the negative comment.
Click the link to open a box where you can reply to the feedback.
Step 5: Your response will be entered.
When you are satisfied with what your message says, click the button to leave the feedback in the box.You can tell your side of the story when you reply to a comment.Future visitors to your page will be able to see what happened when you reply below their comment.If the buyer is rude or inconsiderate, be willing to engage them.If anyone visits your feedback page in the future, they will have access to the entire discussion between you and this buyer, so you want to appear open and willing to work with a dissatisfied buyer.
Step 6: Follow up with the feedback as needed.
You can continue to message the buyer using the same feedback thread until the situation is resolved.Below the earlier ones, any follow-up responses will appear.If you focus on resolving the dispute with your customer, they will buy from you again.Although the feedback will remain on your account and the rating will be included in your feedback score unless it is revised, the entire thread will visible to demonstrate to future buyers that the situation was resolved.
Step 7: To resolve the problem, work with the buyer.
Before you can request a feedback revision, you must have solved the issue that caused the buyer to leave a negative feedback.The option to have feedback revised is only available after the problem that was the subject of the original feedback has been solved.You can ask a buyer to revise feedback if you think the comment was accidental.If you don't sell tea pots, you might ask the buyer to change the feedback since it was not intended for you.
Step 8: You need to sign in to your account.
Before you can take any actions under your user name, you have to sign in to your account.
Step 9: You can access your feedback tools in the feedback forum on your account page.
You can use the tools on your eBay account to deal with buyer feedback.
Step 10: You can request feedback revision by clicking the link.
You can ask the buyer to revise his feedback by selecting the option in your feedback tools.If you want to request a revision, you'll have to find the piece of feedback and click on the comment to take further action.A buyer cannot change neutral feedback to negative feedback with the revision tool.
Step 11: You can enter the reason for the request.
The buyer should revise the negative feedback if there is an appropriate explanation.
Step 12: You can send your request to the buyer.
Send it to the buyer if you're satisfied with what you wrote.The buyer will get an email when you complete your request.The email will have a link that the buyer can follow to revise the feedback.The buyer can decline your request and keep the original feedback.He can either give you a reason why he's not going to revise the feedback or not.
Step 13: Wait for a response from the buyer.
The buyer will give you the opportunity to adjust his feedback.
Step 14: The eBay feedback guidelines should be reviewed.
eBay will remove feedback when there are certain circumstances.eBay's general policy is not to remove or block comments from buyers.Future buyers can rely upon the feedback system to accurately assess your reputation as a buyer if you include these comments in your permanent record on the site.If the buyer followed eBay's feedback policies, you may be able to get neutral or negative feedback removed.
Step 15: There is a defect in the feedback.
If you want eBay to remove negative feedback, you have to show that it's one of the types of defects eBay normally removes."Defects" are sales that don't go smoothly, and are categorized as such on your seller dashboard.The percentage of your sales that have defects is tracked in your transaction defect rate.Every Wednesday, eBay reviews defects and removes those that meet the requirements outlined in the company's feedback policy.Problems that qualify for automatic removal include problems that happened as a direct result of an eBay site issue or error, or transactions for which the buyer initiated a PayPal Purchase Protection case or eBay Money Back Guarantee request and the case was decided in the seller's favor.The rating or any related information will not be removed if a comment violates eBay policies, such as including profanity or links.
Step 16: If you want the feedback removed, contact eBay.
Request that eBay remove the defect once you've decided on it.If you believe a comment or piece of feedback qualifies for removal, but it was not removed automatically according to eBay's defect removal policy, go to that listing and click the "report item" link to contact eBay customer service.