If you were wrongly charged a cancellation fee, you can request a refund.If you are not at fault, they may waive the fee if a trip is canceled more than 5 minutes after a reservation is made.
Step 1: You can open the app.
If you haven't signed in yet, sign in now.
Step 2: You can tap.
It is in the left corner of the screen.
Step 3: You can tap your trips.
Step 4: Pick the trip you want to dispute.
Step 5: If you need help, tap it.
The driver has a photo.
Step 6: A cancellation fee was charged for Tap I.
Step 7: There is a reason for cancellation.
My driver and I couldn't connect, my pickup location was incorrect, and the driver asked me to cancel.
Step 8: You can tap submit.
Within a few days, you will get a reply to your request.Submitting a claim does not guarantee that the fee will be paid back.
Step 9: Go to the page for fee cancellation.
Step 10: You can select a trip from the list.
Click and enter your account information if you're not already signed in.You will be able to see a list of your trips.
Step 11: There is a reason for the cancellation.
The options include: My driver and I couldn't connect, my driver canceled, the ETA was too long, and the driver asked me to cancel.
Step 12: Click to submit.
Within a few days, you will get a reply to your claim.Submitting a claim doesn't guarantee that the fee will be paid back.