How to unsuspend access for a user is a question.

I added my end user's email address to my Allowlist, but their emails still reach my Suspended tickets view.Is there a way to make sure valid tickets don't end up in the suspended tickets view?

Adding the end user's email address to the Allowlist can be an effective remedy if the email tickets of end users are incorrect.

Some users get suspended if their emails to your support team have previously been detected or marked as junk mail.Check the end user's profile to see if they have been flagged as a suspended user.

The articles show how to use the allowlist and blocklist to control access to Zendesk Support and refine the suspended tickets view.