Overall, T-Mobile is a consistent winner in customer service not just against Metro, but among all cellular providers. With that said, Metro's customer service isn't bad, it's just not as good as T-Mobile. Metro doesn't have an online chat option, and social media responses can still be pretty slow.
Why is MetroPCS cheaper than T-Mobile?
In short the answer to “Why is Metro PCS cheaper than T Mobile” is their customer service is designed to be inept.
What is the difference between Metro and T-Mobile?
MetroPCS is a prepaid service owned by T-Mobile; it also uses T-Mobile's fast-performing cellular network. MetroPCS offers a wider variety of plans than T-Mobile's lone unlimited plan, and each of those MetroPCS options will cost you less than what you'd pay at the Uncarrier.11 Oct 2017
Is MetroPCS better than T-Mobile?
MORE: The Fastest Wireless Networks T-Mobile had a average download speed of 23.5 Mbps nationally, compared with 22.1 Mbps for MetroPCs. In some of the testing spots around the country, in fact, MetroPCS even outperformed its parent company.11 Oct 2017
Is Metro by T-Mobile worth it?
Long story short, if you want a prepaid unlimited wireless plan, and you live in a good T-Mobile service area, Metro by T-Mobile is probably your best bet. It offers solid speeds and decent enough coverage for a price that's as cheap or even cheaper than the competition.
Why is T-Mobile more expensive than MetroPCS?
T-Mobile and MetroPCS are owned by the same company, as you correctly noted. However, T-Mobile is a postpaid service, while MetroPCS is a cheaper prepaid service.
Is Metro cheaper than T-Mobile?
MetroPCS, in general, is cheaper than T-Mobile, being a prepaid service. (You'll find this is the case almost any time you compare a prepaid service to a postpaid one, because postpaid have generally higher upkeep costs but also have better/more available features.)
What is the difference between MetroPCS and Metro by T-Mobile?
T-Mobile has owned MetroPCS since 2013 and changed the name to Metro by T-Mobile in 2018. Metro runs on (you guessed it) T-Mobile's network and uses its towers to provide coverage. Metro customers also get access to T-Mobile's nationwide 5G coverage.5 Dec 2020
Can I switch from MetroPCS to T-Mobile?
Yes, you can. What you would need to do is end your service with Metro by T Mobile, and bring your phone to a T Mobile store, and sign up for new service from them. You get to keep your old number. One thing to keep in mind is that T mobile is not a prepaid phone service.