It offers affordable rates, has an easy switching policy and, on the rare occasions that customers complain, it handles concerns efficiently and effectively. Customers also report that Utility Point's energy bills are accurate and easy to understand.
Is Utility Point gone bust?
UTILITY Point and People's Energy have collapsed, leaving around 570,000 customers without an energy supplier. Industry regulator Ofgem announced this afternoon that the companies are ceasing to trade.
What is happening with Utility Point?
Utility Point customers will be transferred to a new contract with EDF from 18 September 2021. EDF will then contact all customers to explain what happens next.
Who are taking over Utility Point?
EDF
Will I get my money back from Utility Point?
Our Refund Policy If your Utility Point account is in credit and you've been making regular monthly payments for the last 12 months, we will be happy to review your account for a refund.
Are smart meters free to install?
You won't have to pay upfront to have a smart meter installed - smart meters will be paid for through everyone's energy bills, just as old-style meters are.
What is the downside of smart meters?
Smart meter stops sending readings To the previous point on poor signals, if you get weak coverage in the area you live, this can sometimes stop your smart meter from sending readings at all. While your supply won't get cut off, this could lead to delayed energy bills and confusion among households.
Do bills go up with smart meters?
Smart meters are tested for accuracy and their primary function is measuring power usage. Similar to your old meter, smart meters will measure the energy that is used by residents of your home. The meter itself cannot and will not increase your bills.