Someone else's name is on my tickets, so I'm sending them to a friend.
At Kaskade's Pier 94 concert Saturday night, I learned of fake StubHub tickets.My crew was able to get in despite there being a few tickets left to the show.It is not always that easy.
If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don't leave or buy a last minute ticket without calling Stub Hub first.They have a customer service number.
The automated system is extensive, but eventually you will get the "existing orders" option and the general questions option.They will connect you with a representative if you go with that one.According to a StubHub representative, they will do their best to find you comparable or better tickets, or offer you a full refund.
StubHub calls it FanProtect Guarantee, and it is a promise that you will receive the tickets you ordered before the event.Deandra, another StubHub customer service rep, told me that cases like this are very rare on the site.We take the matter very seriously and investigate with the seller to find out what happened.If a seller fails to give valid tickets, we hold them liable.
How rare is this?There is no data on how many StubHub tickets are fake, but there are a few complaints.I have yet to find a complaint that says StubHub found better tickets.StubHub admits that paying $150 on the site isn't always going to get you the same thing as paying $300 on a team's official website.
The customer service team at StubHub was quick to issue a refund and give me fifteen dollars towards my next purchase, even though I had never heard of fake tickets before Saturday night.
I am terrified that the World Series tickets my dad just bought for us are going to be fake."I guess 'Buyer Beware' is the motto of the times!" said Smartbox of Minnestoa T.
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