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The background-color is important.
If you want to use your AT&T device with another carrier, it has to be unlocked.Information about why your request may have been denied will also be found.
AT&T can't unlocked devices from other carriers.The AT&T Small Business Support Center is for business customers.
If you have an issue with the site, you can uninstall cookies and restart your browser.You may need to use another browser in some instances.
AT&T may not be able to unlocked a phone if it is purchased from a non-authorized dealer.The seller needs to perform the unlock request before the device is purchased.You will have to contact the seller if you want to perform the request.If the device was purchased by another provider, they should have online resources to unlocked it.
AT&T has the right to deny any request that it concludes would result in an abuse of this policy or is part of an effort to defraud it or its customers.AT&T has the right to change this unlocking policy at its discretion.
Need help with an account specific question?You can ask a question on the forums by clicking the "Ask a Question" button.
Do you want a device unlocked?Did your phone not work?There is an article about how to unlocked your device and why it was denied.
Need help with an account specific question?You can ask a question on the forums by clicking the "Ask a Question" button.
You don't need to change your phone number to work on ATT.If the phone works with other Att sim cards, but it doesn't work in ATT phones, then it's the sim card.
I do not work for any carrier.Never will.My replies are based on experience and reading.If you posted personal information, please remove it.
Rules but not laws can't be passed by the FCC.The ctia rules are voluntary.
Have you met the requirements?The unlock portal link is included if you meet the requirements.
I have to get my phone unlocked for 2 months.When I get back to the USA, how does this work on my AT&T plan?Is the phone unlocked?Please explain.
A temporary unlocks is not a thing.The phone remains unlocked once unlocked.If your phone is paid off, you can submit an unlock request through the portal.
Your plan has nothing to do with whether or not your phone is unlocked.If you have questions about managing your plan while you are not in the United States, please ask.
If you want to keep your plan open for 90 days without charges, you should switch to a pay per use plan before you leave the country.You can get a monthly service for $25 when you return.
If you are a postpaid customer, please set your account to auto pay so that you don't get sent to collections when you return to the U.S.
I do not work for any carrier.Never will.My replies are based on experience and reading.If you posted personal information, please remove it.
We are here to help.It can take a few weeks for a request to be unlocked.You can use the portal to monitor the status of your request.Thanks for reaching out.
Is it possible that AT&T is having issues with their website?I am trying to get my old phone unlocked and it is giving me an error message.Please tell me what to do.
Try another browser if you see an issue with the site.Please talk to our teams if the issue persists.
If you have questions about why a request can't be processed, check out the device unlocks article.There is information on how tounlock your device.
I have to go to India for a family emergency and need to get the device unlocked for the same, so I paid the full price for my new phone on the AT&T next plan.
The email I received said the request had been denied because the device was flagged for fraud.I don't understand how it's a fraud if I paid the whole amount.
I can use other at&t cards but can't use Chinese carrier sim cards since my iPhone 6 was bought in 2015.How can I use a Chinese sim card to gain access to my phone?Thanks.
When we moved back to Australia, a friend gave us the old iPhone 5 and said we could keep it.We purchased a pre paid plan on AT&T while we were there.I want to use my Australian sim even though it says it's locked.We have been with AT&T less than 6 months, so we can't get the form unlocked.Is there a way around this?
I unlocked your article by moving your thread.There is information on how to get a device unlocked.
Need help with an account specific question?You can ask a question on the forums by clicking the "Ask a Question" button.
I am trying to get my mom's phone unlocked.She bought a new phone from walmart.She has never had an at&t account.The phone has not been active for 6 months and I was denied an unlocked phone.I unlocked a new phone in the past without being a customer or having service for 6 months.Has the policy changed?
My phone won't allow me to use your site.I bought it at full price from Apple.I need help getting my phone unlocked as I am moving out of the country.