The calls from 800-611-0964 were reported by Agruss Law Firm,LLC.

BillMatrix works with Appalachian Power to make payments by phone.You can make a payment by calling BillMatrix toll-free.

If you have questions that aren't related to this payment service, please contact APCO.

BillMatrix will charge a service fee of $1.85 for a residential account and 2.95% for non residential accounts.e-Check is free of charge for non residential accounts.

The full amount of the fee is passed on to BillMatrix as the provider of this service.If you have a problem with your payment, please contact BillMatrix.

A confirmation code will be sent to you.Your payment will be posted to your electric account by Appalachian Power.Payments will be posted to your account after 4:00 p.m.Those made after 4:00 p.m. will be posted on the next business day.On holidays, posting schedules may be different.

Only the Appalachian Power customer mobile app is covered by this Privacy Policy.Other AEP websites and apps may have their own privacy policies.Links to resources that are not part of AppalachianPower.com or the Appalachian Power customer mobile app can be found throughout the site or app.The Privacy Policy does not apply to those resources.

You consent to the terms of this Privacy Policy if you use this site or app.You agree to the collection, use, and disclosure of information when you submit it via this site or app.

We will use the information you give us to respond to your requests.This information may be added to your permanent account record and used for research.

In order to improve its mobile apps, Appalachian Power uses a service from Yahoo.Flurry has a privacy policy.

Unless prohibited by law, Appalachian Power has the right to share aggregated information with any third parties.

This Privacy Policy states that we will not sell, rent or otherwise disclose the information we gather about you or your account to any third party.

As your personally identifiable information is transferred to us through the use of Web technologies, Appalachian Power takes reasonable steps to protect it.Information is never completely secure or error-free on the internet.It is possible that e-mail sent to or from Appalachian Power is not secure.

If you have questions about the privacy policy, please contact us.

The Privacy Policy can be changed at any time.The revised policy will be posted to this site if this Privacy Policy changes.If you provide any personally identifiable information through this site, please review the Privacy Policy.After the posting of a revised privacy policy, use of our web site is considered consent to the revised policy.