There are 7 common Cox Cable Problems and how to fix them.
Cox Cable problems can happen at any time.Killing your internet during a gaming session, crashing while you work from home, or dying in the middle of your favorite show.This guide shows you how to fix most Cox Cable problems yourself, instead of waiting for a repair tech to show up when you are not home.
Problems come in many forms.Cox internet, phone, and TV issues can all be traced back to that.If you can't connect your phone, tablet, or game console to the internet, here's what you need to know.
Most of the time, you can fix Cox Cable problems on your own, even if it is just the internet or your Mini box.You won't have to call in for help until you really need it.The most common problems you will experience with Cox TV and internet are listed below.
Cox Cable TV, internet, and home phone are most likely what you have.If you have a problem, you will get help from the same phone number.If you need support, you can always call 1 (800) 234-3499.Try some of the quick Cox Cable fixes.
There is nothing we can do to fix the problem.You have to wait for Cox to resolve the situation.If there is an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime.Everything else is close to being resolved.Here is what we will focus on.
Make sure Cox isn't down before you call for help.DownDetector can be used to see if others are experiencing an outage or if there is an influx of reports.If you have a problem that needs to be fixed, then you should call for help.
Cox Cable problems are easy to fix if you know a few basic steps.You will want to try these before calling in.
It feels like the world stops when Cox Cable internet goes out.When the internet is down, you can't use your computer, phones, or tablets to browse the web.When you first had the internet installed, locate your Cox Cable modem in your computer room.
When everything works, you can usually see a light for power, a solid light, or a blinking light.It is likely that something is wrong if lights are off or blinking.
If you call Cox the first thing they will do is reset the routers, modem, cable box, etc.Simply turn it off.A modem is usually a black box with a cable.The cords look like a thicker phone wire.Cox has a quick guide.
A quick 10-second power cycle isn't enough because most modems have a built-in battery.It needs to be unplugged long enough for the battery to drain.When you plug it back in, it will start-up and all of your problems will be gone.It can take a few minutes to get going after you plug it back in.Make sure the cables are not unplugged or loose.
Cox cable and phone use the same modem.If you are going to call for help, you should use your phone.If this doesn't work, call the number above for help.A technician might be needed to check your home.
Cox has a new option called Panoramic WiFi that covers your entire house.These use a new modem/router all-in-one that you place around your home to overlap and extend the coverage.We are seeing a lot of complaints about it.
The first thing you need to do to fix a problem with the Panoramic WiFi router or system is to restart it.For 60 seconds, power cycle the modem and router.One-by-one return power to the entire system is what you can try and do.
If you want to use Cox Panoramic on your phone, you need to download the app.The app allows you to make changes, change settings, or even call for help.If the app doesn't work, you can open a web browser and type 192.168.0.1 into it.If you use admin, you can get started with the password.If you want to get better results, buy a real Mesh WiFi Router.
Internet problems are very similar to Cox Cable or Advanced TV problems.Power-cycle the device if you are experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box.Wait for over a minute and plug it back in.Cox has a TV box that you aim the remote at while channel-surfing.Plug the device back in.
A cable might be loose if you see black, blue, fuzzy or a tiled screen.Check the back of your cable TV box for cables that are tight.Don't forget to check the cables going to the TV or Receiver as well.The phone support tech will ask that first thing.The cable box needs to be changed in the TV room.
Something else is wrong if a reboot doesn't help and no cables are loose.Something is wrong with your Cox TV account.You can only do those two things on your own.You will need to call for help.
You probably have a Cox home phone as well.If you are having problems with your home telephone, it is most likely due to a bigger internet or Cox outage.It is rare to run into issues with your Cox home phone.
The same rules apply here, even though we might sound like a broken record.If you have a phone and internet in one, you should unplug the power to your modem for over a minute.Check the wires and try again after a minute or two.
It takes at least a minute for your Cox Cable internet modem or TV box to boot up after you have unplugged it.Don't try your phone, internet, or TV right away.Let it do its thing for a while.You will need to call Cox if this doesn't fix the phone.
Cox Cable has experienced slow internet.If you want to do anything other than Cox is going slow, here are a few things you can do.
If you call for help, you will be asked if you are using a wired or wireless connection.Cox will blame the internet before anything else.If you are not using their combined units, they will blame that as well.
First thing to do is restart your router.A small box that receives the internet connection from your Cox modem is called a routers.This is how you connect your devices to the internet.Sometimes the internet cable modem is an all-in-one device.They have more problems because they get hot.So, restart the modem or the routers.Plug the Cox cable modem or similar box back in after one minute and look for the black one.
Most slowdowns can be fixed with this.Next, check to see if it is all of your devices or just the one you are using.You can restart that device.Cox has some slow internet tips.
Again, make sure the cables are snug.Make sure the antennas that help the signal reach further are not loose.Make sure the device you are using isn't too far from the router while you're at it.Most free routers installed by Cox only work through a few walls, and won't reach every corner of the house.We recommend you use your own high-end wireless device.
If you are still having a slow internet connection, you can try this.If you want to check your home's speed, use Speedtest.net.Your internet speed is checked by this site.You should see something similar to what you pay for.You have a problem if it is going very slow.
Cox can help you because most of the quick and easy tips didn't work.There might be a pattern to the time of day the internet slows down.The internet usage goes up in the morning as more people are home.During peak hours, you might experience slower speeds.
If you are having problems with slow Cox cable internet, call the customer support line and have a tech walk you through some steps.To get a technician to come to your house, tell them you have to restart everything.
It might be using some of your speeds if you recently added more devices, a new Xbox, or something big to your house.If you want the best internet experience, you should buy a dual-band router and use the two different lanes.
Cox mini box problems are one of the biggest issues we see.You can put these in spare rooms to get cable TV.You can get multiple channels in every room of your house.We are seeing a lot of complaints about missing channels with the Cox Mini Box.
There are a variety of Cox Mini box problems.The cables are labeled so it is easy to understand.Make sure you use the cable Cox provided in the box, and plug it in exactly.The old white cables should not be used in your house.
Make sure everything is plugged in if you can't get it to work.If the main cable in your living room isn't working, try again.Cox had to re-wire three rooms when we got mini boxes.Within 48 hours of calling, all three boxes activated.Sometimes the cable wires need to be replaced.
Some channels are missing.A mini box doesn't give you every channel you pay for.Basic cable programming, plus some extras.Not all of the premium channels are available from the living room.Keep that in mind.If you are still missing channels, you should run a channel scans.If you need help, reach out to Cox.You can switch to DirecTV if all else fails.
It is the fastest and easiest way to get support if you can't fix your problems.Surprisingly, they reply faster than any email, and usually, a support rep will call you.It is better to sign into the website, find the chat bar, and wait to talk to someone.It is easier than calling customer support.
We have a detailed guide on how to cancel cable and cut the cord.You can check out all of your cable TV alternatives once you do that.