If the order is going to be 30 minutes or more late, Just Eat customers can request money off their order. They can also ask where their order is through the app/website. If this happens, you will see a pop-up on the Reggie which will suggest the amount of money that Just Eat recommends you refund.
Can I get my money back from Just Eat?
If you used account credit to pay, this will be refunded back as account credit to your Just Eat account within a few days.
Can I track my Just Eat driver?
Food delivery website Just Eat is testing new technology that will allow customers to track their meal from a restaurant to their home. Its Ordertracker application will allow both consumers and restaurant owners to follow a takeaway delivery as it moves through the order/cooking/delivery process.7 Dec 2014
Can you complain on Just Eat?
Anybody can just complain to Just Eat as a customer that they have not received the food without any proof.5 days ago
Does Just Eat issue refunds?
Just Eat has changed its refunds system to one similar to rivals Deliveroo and Uber Eats - making it easier for customers to get their money back if they're unhappy with their order.11 Dec 2021
How do I get a refund from takeaway?
If you paid for your order online, you might receive a total or partial refund. We'll check your order and will always confirm your refund by email as soon as possible. Depending on the payment method used, it can take up to 10 working days for the refund to be reflected in your account.
Can I cancel an order if it is delayed?
If you're notified about a delay in shipping, you have the right to cancel the order and get a full refund. If you decide to cancel, let the seller know right away so you won't be billed.7 Dec 2018
How do I cancel my order on just eat?
For delivery and collection orders, head to the order details page where you'll see the option to cancel your order under Can we help with anything?
Can you track delivery driver on Just Eat?
Its Ordertracker application will allow both consumers and restaurant owners to follow a takeaway delivery as it moves through the order/cooking/delivery process. The mobile app will also be able to record the data to give average delivery times for specific restaurants at particular times of day.7 Dec 2014
What happens if Just Eat can't find a driver?
If UberEats can't find a driver, it's because there's no Uber drivers in your area. There's nothing you can do about that. I guess that, yes, you could change your location, but if you're going to do that, you might as well pick up the food yourself.