Say “Hello” and state your name in a pleasant tone of voice. If you don't recognize the Caller ID or know who is calling, you can add “This is Sam.” For a more formal answer, you can say, for example “This is the Smiths' residence.”
How do you talk professionally on the phone?
- Promptly answer calls.
- Be warm and welcoming.
- Introduce yourself and your business.
- Speak clearly.
- Do not use slang or buzz words.
- Ask before you put people on hold.
- Don't just put calls through.
- Be prepared for your calls.
How do you answer a professional phone call?
- Answer by the third ring. It's courteous to pick up the phone promptly to avoid making callers wait.
- Offer a greeting.
- Speak with a smile.
- Be clear.
- Avoid slang.
- Be positive.
- Ask before you put someone on hold.
- Take messages accurately.