"In the very rare instance that a customer does not receive their order, they can contact Instacart Care to have their order fully refunded or rescheduled," Instacart said in a statement. Instacart lets you shop from local grocery stores via an app and website.8 Apr 2020
Does Instacart guarantee delivery?
Under the 100% satisfaction guarantee (the “Guarantee”), customers are eligible for a refund or credit if they report a qualifying order issue.
Do Instacart shoppers pay for missing items?
Instacart Shoppers do not pay for missing items, as they may not be responsible. When customers report missing items, Instacart investigates, and when it's confirmed, it offers to refund the customer or credits them. That way, they can either have their money back or order again.
Why does Instacart not deliver my delivery time?
What does it mean when the app says Instacart delivery time not available? When the Instacart app says no delivery times available, it means there are no shoppers currently available to take and deliver your orders. They would rather tell you no than take your order knowing it would not be handled promptly.
Are Instacart shoppers penalized for missing items?
Too many low ratings and they will start to be given fewer orders. Eventually, repeat errors can get them let go by Instacart. But the Shopper is not penalized for mistakes, and their pay is not docked when this kind of mistake occurs.
Can you trust Instacart shoppers?
Is Instacart legit? Instacart is a reputable business that provides a safe, convenient way to buy groceries without needing to visit stores. Instacart is a great option for those who dislike grocery shopping or want to spend their time doing something else.
How much do most Instacart shoppers make?
Full-service shoppers' pay depends on the order. Instacart provides an estimate of potential earnings for every order and guarantees shoppers will earn at least $5 for each delivery-only batch and $7 to $10 for each full-service (shop and deliver) batch.
Can Instacart shoppers track you?
They can track your location any time you have the app open on your phone, even in the background. If your friend has you app, gets what the customers want (or a correct replacement), has your shoppers card, and know how to shop as an Instacart Shopper, then you might be able to get away.
Can I cancel my Instacart membership and get a refund?
You can cancel your Instacart Express Membership at any time. If you cancel within the first 15 days of your membership and haven't placed any orders, you'll receive a refund for the membership.25 Feb 2021
What happens when Instacart customers report missing items?
Instacart does refund missing items. To request a refund, report the issue to customer support. After they've confirmed it, a refund will be processed. An Instacart account credit is instant, whereas a refund credited to a bank account or card can take 5-10 days.