What is the difference between a major incident and a p1 incident?

According to the Syneto Response time policy, you will receive a response after identifying the issue you are dealing with.P1.Productivity has been halted and the system is not available because of an emergency issue.The product is no longer usable.

What are the main stages of a major incident?The recovery phase is one of the four stages of a major incident.

The major incident can be resolved in no time.Define a major incident.Have exclusive processes.Take the right resources.Train your personnel to use the right tools.Hierarchical escalations and stringent SLAs should be configured.Stakeholders should be kept informed.

In the context of information technology, an incident is an event that is not part of normal operations.An incident may involve the failure of a feature or service that should have been delivered.