You can contact Jobcentre Plus by signing in to your online account - you'll get a reply Monday to Friday, 8am to 6pm.
Is 08001690310 A free number?
Department for Work and Pensions (DWP) national helpline: 0800 169 0310 (free)21 May 2020
How long can DWP chasing debt?
six years
Are Social Fund repayments suspended?
Recovery of all Social Fund and Discretionary Support loans will be suspended. Customers currently making repayments through a Bank Standing Order may wish to contact their bank to cancel their arrangement, however, this will need to be set up again following this pause period.13 May 2020
Can you email DWP debt management?
Does the DWP debt management have an email address? No, the information provided on the website does not include an email address. If you want to reach out, you can either call them, text them or write them a letter.14 Jan 2022
Can benefit overpayment be written off?
Can benefit overpayments be written off? In very rare cases, benefits overpayments can be written off. However, this is usually only after a long period of time, and usually only if the DWP considers that it would be seriously detrimental to the health and wellbeing of you or your family.
Did a letter of DWP say I owe money?
Why has the DWP sent me a letter saying I owe them money? If you've received a letter from DWP Debt Management asking you to repay a benefit advance, or saying that you've been overpaid on your benefits, this could be for a few reasons: The DWP made a mistake with your payment.
Why do I owe Department of Work and Pensions money?
What are DWP debts? DWP debts happen when the DWP believes you've been overpaid for benefits, Tax Credits, or other payments. The DWP will expect you to repay these government debts over a reasonable timescale, by a number of possible means.
How can I get in touch with DWP?
Contacting the DWP about your claim To make a claim for benefits dealt with by Jobcentre Plus you can contact the claim-line on 0800 055 6688. To find your pension centre, contact The Pension Service on 0800 731 7898.
Can DWP write off debt?
The Department of Work and Pensions (DWP) can deduct money from your universal credit to pay off benefit advances or overpayments, and some other priority debts.22 Jun 2021
Do you have to pay DWP back?
You should call the the DWP payment helpline to explain why you can't pay back the debt. If you need any help, visit your nearest Citizens Advice and ask an adviser to call for you. If the DWP agrees, you won't need to pay them back. They should write to you to confirm you don't need to make any repayments.