- Caller's name and phone number. ...
- Caller's location or address. ...
- The equipment affected. ...
- A full but concise description of the fault. ...
- The company name that I am looking for.
What should I look for in a ticketing system?
- Multi-channel accessibility. ...
- Support for multiple languages. ...
- Full customization. ...
- Workflow automation. ...
- Personalized ticket pages. ...
- Ticket categories and tags. ...
- Knowledge base. ...
- Team empowerment.