Remedy Corporation was a software company that produced the Action Request System and various applications therein. It is one of the biggest and oldest names in ITSM software. Remedy is now the Service Management Business Unit of BMC Software.
What is remedy Salesforce?
Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge management, incident and problem management features.
Is remedy a CRM?
Remedy Corporation, traditionally known for help desk software, extended its application suites to include CRM. This follows the acquisition and integration of relevant technology from Baystone and Pipestream.Mar 21, 2001
What does BMC Remedy do?
Predictive service management through auto-classification, assignment, and routing of incidents. Embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers. Integrations with leading agile DevOps tools such as Jira.
Is Remedy owned by BMC?
In 2001, Remedy was acquired by Peregrine Systems, Inc., a larger competitor in network management software. A year later, Peregrine filed for Chapter 11 bankruptcy protection and sold Remedy to BMC Software, Inc., which continued to operate Remedy as a separate business unit.
What is remedy tool used for?
Remedy tool is used for incident management and there are several categories bound with SLAs(Service level agreement) which ensures the closures. It is also used for change management across the organization for different environments which make sure all the processes are followed.May 1, 2019
What is a remedy tool?
Remedy tool is used for incident management and there are several categories bound with SLAs(Service level agreement) which ensures the closures. It is also used for change management across the organization for different environments which make sure all the processes are followed.May 1, 2019