The proximity sensor detects when a user is holding the phone near their face during a call and turns off the display to prevent keypad presses and battery consumption from the display. The proximity/light sensor is located to the right of the earpiece.
How do I unblock my proximity sensor?
- From a Home screen, tap. Phone. (lower-left).
- Menu. .
- Call settings. or. Settings. . If needed, tap. Call. on the settings page.
- Turn off screen during calls. to enable or disable. Enabled when a checkmark is present.
How do I check the proximity sensor on my phone?
- Find and tap Settings → System → About Phone → Support. If this is the first time you start Support, tap ACCEPT to accept the privacy policy.
- On the Test tab, scroll down and tap Ear proximity, and follow the on-screen instructions.
How do I fix my proximity sensor?
- Clean Dirt and Dust Near the Sensor. ...
- Check to See if a Screen Guard Is Blocking It. ...
- Update Your Phone. ...
- Use an App to Re-Calibrate Your Device's Proximity Sensor. ...
- Reset your device. ...
- Take It to a Technician.