Try switching your phone off and on again. Log out of the app and log back in using your phone number. Check you have enough data and storage on your phone. Check you have the most up to date version of the app.
How do I find my rider ID on Deliveroo?
You can find your rider ID by accessing the side menu bar, and it will be shown on the top of the menu. If the rider ID is not fully displayed, you should adjust to a smaller font size on your mobile phone, and your rider ID will once again be displayed in full. Want to learn more? Go to this page for more information.
How do you activate Deliveroo Rider app?
- Enter your mobile number (the area code will already be filled in for you).
- You will be sent a text with a security code.
- Enter the security code in the box and tap Log in.
How can I login to Deliveroo rider account?
To log in you'll just need the email address that you have registered with Deliveroo, and your rider ID. You'll need to have delivered an order within the last three weeks for your login to work. If you've only just started riding with us then it can take up to a week for your access to be granted.
Is my Deliveroo account blocked?
Is your account blocked? There might be a (or multiple) reason(s) for that. Before we block your account, we already sent you an email, or we (tried to) call(ed) you multiple times. Please check your phone or email inbox to understand why your account is blocked.
How do I get my Deliveroo account back?
If you don't want to ride with us for a little while that's completely fine. Your account will remain active for 12 months since you last rode with us. If you want to continue riding after 12 months of being inactive you'll need to contact us to get your account reactivated.
How do you use the Deliveroo app?
Simply add your postcode to find all the great restaurants delivering in your area, choose your food and place your order. Once the restaurant receives your order, they'll get to work preparing your food and then carefully package it. Once it's all ready to go, a Deliveroo rider will pick it up and bring it to you.
What is Rider ID?
$12.95. Our Motorcycle Safety “Rider ID” is a two part system that allows you to carry your essential I.D, medical details and a record of contacts for emergency services to call should you be involved in an accident.21 Feb 2019
How do I contact my rider on Deliveroo?
Use the chat function in your Rider App - it's available in the menu section any time you are online. Call +61 (0)2 8320 8541 and choose option 1 to talk to a team member.