Unplug your equipment, wait one minute, and then plug it back in. This method, known as powercycling or rebooting, can fix many connection problems. Make sure your account is up to date on payments by going to the Billing tab in My Account (you may be asked to sign in using your Xfinity ID and password first).
How do I reset my Comcast cable signal?
- Open the Settings menu.
- Navigate to Help > System Refresh.
- Choose Refresh Now and hit OK.
- The cable box will now begin a system refresh.
- After the refresh finishes, the box will automatically restart.
How do I speak to a real person at Xfinity?
Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information.
What is the 1 800 number to Xfinity?
1-800-934-6489
How do I reboot my Xfinity modem?
Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Scroll down and select Manage Internet. Select Restart Modem to begin troubleshooting. Select Start Troubleshooting to begin your modem restart.
Where is the reset button on a Comcast router?
- Locate the “Reset” button found either at the front or back of the router.
- Hold down the button for at least five seconds.
- Once you release the button, your router is reset and will restart.
How can I check if my internet is working?
Select Settings > Network & internet. The status of your network connection will appear at the top. Windows 10 lets you quickly check your network connection status. And if you're having trouble with your connection, you can run the Network troubleshooter to try and fix it.