Most often when a parcel's tracking has stopped updating, it is simply due to a small delay in the delivery, or a delay in the tracking system registering the parcel's progress. However, if your parcel tracking has stopped for more than two or three days, there could be complications with the delivery itself.
How late can DPD deliver?
The delivery times vary each day from around 8am to 6pm. Drivers in other countries all deliver from Monday to Friday. During Bank holidays there will be no deliveries.
Does DPD always text before delivery?
Home delivery DPD will send delivery updates by text. You'll get a text: the day before the delivery, including tracking information and an the option to rearrange. on the morning of the delivery - you'll get a one-hour scheduled delivery time (e.g. between 12.24 and 13.24) and the name of the DPD driver.
Can I get compensation for a late parcel?
When a courier company delays a shipment, you can always claim compensation from them. In the first, if your shipment is late and there are no damages to the goods shipped, the compensation paid by the carrier amounts to a maximum of double the shipment fee.Dec 2, 2019
What happens if DPD is late?
If your package is late, DPD will refund/credit your shipping account with entire shipping charges. Signing up with us takes less than a minute, and the DPD refunds recovered will directly get credited to your DPD shipping account.
Will DPD text me before delivery?
DPD will send delivery updates by text. You'll get a text: the day before the delivery, including tracking information and an the option to rearrange. on the morning of the delivery - you'll get a one-hour scheduled delivery time (e.g. between 12.24 and 13.24) and the name of the DPD driver.
Do DPD let you know when they are coming?
Thanks to our industry-leading Predict service, we provide parcel recipients with a one hour delivery window, notified by SMS and email, so they don't have to wait in all day. What's more, it enables receivers to watch the progress of their delivery on a real-time map, all the way down to a final 15 minute timeslot.
Does DPD send texts for missed delivery?
The text informs the recipient that a delivery attempt was made to their property and asks them to follow a link to arrange redelivery. The link takes them to a DPD copycat website asking for personal details and a small fee for redelivery.