The customer is always right is an aphorism, that is a short, common saying that can serve as a shorthand for conveying an idea. ... The customer is always right means that the needs and desires of the customer are always paramount.
How do you respond when customers are wrong?
- Listen to or read the customer's complaint. ...
- Take a moment to process the criticism. ...
- Determine what action you'll take to address the problem. ...
- Thank the customer for their feedback. ...
- Apologize and reiterate your understanding of the issue.
How do you deal with the customer is always right?
- Don't focus on the negative.
- Don't even say the word, “no.”
- Don't waste time focusing on who's right or wrong in a situation. Instead, focus on the positive—on what you can do to help the customer.
Is the customer is always right correct?
'The customer is always right' is a popular phrase attributed to a variety of turn-of-the-century American retail pioneers. It's not about doing whatever the customer asks, but listening to customers and going the extra mile to understand their needs.Feb 16, 2021
Why do we say the customer is always right?
A phrase that dates back to 1909, “The customer is always right” was originally coined by a London department store founder who wanted to assure customers that they would get good service at his store. ... That's because even stellar attempts to provide customer service don't always hit the mark.Jan 17, 2019
Who says the customer is always right?
A very common saying in customer service is, “The customer is always right.” This well-known phrase was coined by Harry Gordon Selfridge in 1909 (though some prefer the variations coined by to César Ritz or Marshall Field – it was a popular mentality in 20th century business magnates).Sep 29, 2021
Who made up the saying the customer is always right?
Harry Gordon Selfridge
Who said the customer is always wrong?
This well-known phrase was coined by Harry Gordon Selfridge in 1909 (though some prefer the variations coined by to César Ritz or Marshall Field – it was a popular mentality in 20th century business magnates).Sep 29, 2021
Who said the customer is always right in matters of taste?
The customer is always right is a phrase pioneered by Harry Gordon Selfridge, John Wanamaker and Marshall Field. These men were successful retailers and learned early in their careers that the success of their stores depended on the happiness of their customers.Sep 24, 2018