You need to know about the return policy of Sephora.
One of the reasons I shop there is the generous return policy.Is an expensive drug breaking me out?Return.Lipstick that lasts an hour?I return that as well.
You can return any product that was purchased within 60 days, even if it is gently used, for full credit.If you bought your items in-store or online, there are different rules.When you can always return it, it doesn't feel like a hard hit to your wallet.
Getting a sample before buying a product is ideal.Time, location, and laziness are some of the reasons why we end up ordering online.Most people end up returning products that are not what they thought they would be because of this mindset.
The products have to go somewhere.We asked what happened to the returned products.
We spoke with an employee of the store to find out what happens with returns.
There is a lengthy thread asking what does Sephora do with returned products.It features comments from former and current employees, and they shared their experiences with the return process.
Products that are returned unused are put back on the shelf.It is not possible to resell a product that is lightly used.The amount of Naked palettes I have had to throw in the dumpster is so depressing.
It is important to note that policies seem to vary by store.In their experience, unused products are thrown out.We cannot put it back on the shelf if someone says they didn't use it.That was how my store was.
Some products are said to be used as testers, but this is a policy that may vary by store.They didn't implement that at their location.They wrote that they can't use returned products as a tester because they have already been registered.
HelloGiggles spoke with an anonymous source about the returns process.While careful to note that the policy may be different in freestanding stores, they said, "In our store, our return policy has changed."We need the actual receipt.There was no receipt or return.Unless the customer has the product on their account.
Our source explained the process of taping the return slip to the product and placing it into a bin before putting it in the computer for replenishment, saying that they have a very strong step-by-step process.The hovering is for good reason, other stores were caught stealing their returns, and the next step is highly supervised.
Our source explained that for them to take it to the back and walk the floor with it, they have to be escorted by a manager or security.The employee needs to fill out paperwork with their identification and details of the return.
Throwing away returned products is the most sanitary move.It's normal to toss returned merchandise outside of the beauty industry.Some companies, like Nike and H&M, do this to encourage product scarcity, rather than to promote cleanliness.Burberry stopped destroying its own products as a result of the recent backlash against this practice.
Until the cosmetics industry figures out a way to reduce waste, there is another, sometimes illegal, way that thrown-out products are being recycled.Someone else might pick up your old makeup when it hits the dumpster.Dumpster divers pick out new and lightly used goods from the trash behind stores.They are in their original packaging.