To dispute a transaction on your account the old-fashioned way, you have to fill out a "Written Statement of Unauthorized Debit". (To place a permanent stop payment, you must complete a "Stop Payment Request Order" form.
Is DCU a fraud?
DCU has received reports of fraudsters spoofing our 800-phone number and posing as a representative from DCU's Fraud team or as another representative of DCU. These criminals are calling or messaging DCU members and non-members claiming that the individual has unauthorized activity on their account.
How long does a DCU dispute take?
The creditor, DCU in this case, must receive a letter disputing the charge within 60 days of you receiving the bill containing that charge in question. The creditor will then have either two billing cycles or 90 days (the smaller timespan will be selected) to investigate the claim.
Was DCU hacked?
Avoiding Fraud Please note that DCU will never ask for your Online Banking password and/or your PIN. We have not been hacked, nor has there been a cyberattack that would expose member information.
How do I dispute a charge with DCU?
The information center can be reached at 800-328-8797 during working hours. Hearing-impaired members can call 800-395-5146. To report lost or stolen credit or debit cards, call 800-847-2911.
How do I dispute a transaction and get my money back?
The first step in the dispute process should be to go directly to the merchant and request a refund. This may require you to bring the item back to the store with a copy of your receipt, or you may be able to contact customer support and get a refund online.
Can I dispute a transaction on my bank account?
Disputing a debit card charge involves contacting your bank and asking it to cancel the error, which restores your balance to its previous level. The bank's final decision can take up to 10 business days. Call your bank's customer service hotline, which you can usually find online or on the back of your debit card.6 Jan 2021
Can I dispute an online transaction?
Many card issuers let you dispute transactions by phone, mail or online. You may also be able to submit a dispute directly through your card issuer's mobile app.
Is Digital Federal Credit Union the same as DCU?
Digital Federal Credit Union, better known as DCU, is a not-for-profit financial cooperative owned by and operated for our members. DCU was chartered in October of 1979. Since then, DCU has been chosen as the credit union for more than 700 companies and organizations.
Is DCU a federal credit union?
Who is DCU? Digital Federal Credit Union, better known as DCU, is a not-for-profit financial cooperative owned by and operated for our members. DCU was chartered in October of 1979. Since then, DCU has been chosen as the credit union for more than 700 companies and organizations.
Does DCU have a grace period?
Gives you a one-month break from your loan payment - with no fee to participate. Available even on newer loans - there is a six-month waiting period for new loans.
How do I report fraud to DCU?
If you detect loss, theft, or unauthorized use on your DCU Debit Card or ATM Card, report it immediately by calling 800.328. 8797.