Zendesk Chat is displayed in your help center through the Web Widget. You must first enable live chat in the Web Widget (Classic), then add it to the help center. Click the Admin icon ( ) in the sidebar and then navigate to Channels > Web Widget (Classic). Click the Chat toggle to enable Chat.24 Oct 2021
How do you Chat on Zendesk?
Click the Zendesk Products icon ( ) in the top bar and select Chat. Click Activate Chat trial. Your Zendesk Chat account is created and opens automatically. In the welcome window that appears, follow the introductory slides until you are prompted to fill in your Display name and other details, then click Next.
How do I turn off Chat in Zendesk?
To disable Zendesk messaging for a brand In Admin Center, click the Channels icon ( ) in the sidebar, then select Messaging and social > Messaging. Click Manage settings at the top of the page. Under Turn on messaging for Web Widget, delete the brand you want to disconnect. Click Save.
How do I change my Chat status on Zendesk?
You can change your status from the Chat dashboard. To change your status once you're already signed in, click the dropdown menu in the upper-left corner of the dashboard.
How do I change the Chat color in Zendesk?
- In Zendesk Chat, go to Settings > Web Widget (Classic) > Appearance.
- Under the Chat window, use the Theme color to select a new widget color.
- Click Save changes.
How do I set up Chat in Zendesk?
In order to set up Zendesk Chat from within Zendesk Support, you must be a Support administrator. Click Admin( ) , then select Channels > Chat or select Chat from the product tray. Click Activate Chat trial. Your Zendesk Chat account is created and opens automatically.24 Oct 2021
How do I change my Chat name in Zendesk?
To change your name On your Chat dashboard, select Settings > Personal > Profile tab. Click the Edit Profile button to open your Zendesk Support profile page in a new tab. In the center pane, click your name, then delete it and enter your new name. Click anywhere outside the name field to save.6 Sept 1993
How much is Zendesk live chat?
Zendesk Chat pricing operates on a pay-per-agent model. Pricing ranges from free to $70 per agent per month on the monthly subscription plan. If you choose to pay annually, each plan has a discount.
Does live chat cost money?
No, there are no additional costs and you won't be charged anything extra.